This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The University of Washington Tacoma is a growing, urban-serving university that is deeply invested in its local communities. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma's commitment to diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth.
Our UW TACOMA OFFICE OF STUDENT TRANSITION PROGRAMS (STP) has an outstanding opportunity for a PROGRAM SUPPORT SUPERVISOR I. This individual will, under the general direction of the UW Tacoma Office of Student Transition Programs (STP) Director:
Coordinate STP daily operations with students, employers, community members, and STP staff.
Serve as first point of contact and resource specialist to provide information and assistance regarding services and resources for students, STP student staff, employers, and alumni.
Exercise independent judgment to provide complex administrative support to the STP Director.
Oversee and maintain STP webpages and resources.
Coordinate student, community and employer events under the direction of the STP Director, Associate Director of New Student and Family Programs, Career Development, and Pre-College Programs.
Develop, maintain, and collect statistical data for monthly reports.
Provide exceptional customer service to students, alumni, employers, UWT staff and faculty, and the greater Tacoma community.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
Coordination of STP Operations and Resources
Coordinate daily operations of the Office of Student Transition Programs, including: oversight and maintenance of all materials, resources and library.
Recruit, interview and train STP student worker reception staff, supervise daily work, coordinate schedules and assignments.
Provide information and assistance to prospective and current students, alumni, family members and community members regarding new student and family programs, career development, pre-college outreach and community engagement.
Coordinate, schedule and promote STP programs.
Schedule appointments for students, alumni, faculty, employers and community partners.
Assist in researching and developing marketing materials for new student and family programs, career development, and pre-college outreach.
Perform administrative work, including providing support to the Director of Student Transition Programs, the Associate Director of New Student and Family Programs, the Career Development Specialist, and the Pre-College Programs Coordinator.
Project, monitor, maintain and approve expenditures on STP program budgets; receive, process and deposit funds; assist in the preparation of grants and proposals.
Respond to communications from students, alumni, employers, staff, faculty, and community-at-large.
Answer multiple phone lines, screen inquiries, and direct calls as appropriate.
Create, publish, and distribute relevant publications and marketing materials.
Open daily mail, distribute, and file appropriate information.
Order, receive, and maintain inventory.
Assist with program planning and implementation of Student Transition services.
Perform complex spreadsheet, database files, and word processing tasks such as merging and sorting, integrating text with graphics.
Develop, maintain, and collect statistical data for monthly reports. Integrate monthly data with comprehensive yearly data using MS Excel to produce yearly reports.
Division of Student and Enrollment Services/University Support
Assist in the enhancement and implementation of operational and programmatic goals and objectives for the Division of Student and Enrollment Services.
Assist in the recruitment, hiring, training, and evaluation of staff.
Properly implement Division and University policies and procedures.
Advise students/student groups as designated or appropriate.
Serve on University committees as designated.
High school graduation or equivalent AND three years of experience in student services or similar program, OR equivalent education/experience.
Demonstrated strong customer service background with excellent oral and written communication skills.
Proven ability to work independently and as part of a team, use critical thinking skills, and to be flexible.
Ability to work within a multi-cultural environment
Demonstrated strong organizational skills with the ability to work with deadlines and multiple competing demands.
Proven problem solving skills: ability to prioritize work and interpret and apply rules.
Detail oriented. Ability to multi-task.
Ability to coordinate student staff assignments
Proficiency in performing complex functions using word processing and database systems (MS Office - Word, Excel, PowerPoint, Access).
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.