The Senior Residential Services Manager (Sr. RSM) will have full responsibility for management of up to 2 Information Centers. Plan, implement, staff and manage front line resident and guest services operations to customers at the Quadrangle or Sansom Place. Through scheduling and supervision of student workers and temporary staff, the operation will open 7 days/week, 24 hours/day, including holidays. The Sr. RSM will oversee and implement documentation, communication and customer service delivery processes and controls for keys, guest access, life safety systems and general resident and guest support. The Sr. Residential Services Manager will be expected to develop positive working relationships with colleagues and critical stakeholders, e.g. College Houses and Facilities Services, maintaining ongoing communications regarding services, activities and events in those buildings. The Sr. RSM will assist in planning and implementing improvements and special projects in delivery of services. The Sr. RSM will be considered University essential personnel and will have the autonomy to make daily decisions in order to provide better service and to meet the needs of their customers.
Residential and Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania. As a member of this dynamic organization, you will be expected to work outside of your regular shift during peak activity periods (eg. move-in/out) or when normal campus operations are suspended (eg. inclement weather). To the extent possible, managers will provide timely notice of modified work schedules.
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class ...of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.