Salary is commensurate with education and experience.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's.
UW Medicine Population Health Management has an outstanding opportunity for a Program Manager, Panel Management, UW Medicine. This individual will oversee all panel management for 37 primary care clinics across UW Medicine health system. Panel management is often the cornerstone to better planned visits, improved accountability in chronic disease management, and is used to track and care for patients with complex care and support needs. This position works with entity level leadership and at the primary care level alongside clinic chiefs, clinic managers, and primary care providers (PCPs) who direct proactive care for their empaneled patients.
In collaboration with the Offices of the Associate Medical Officer, UW Medicine and the Chief Health System Officer, UW Medicine, the Program Manager of Panel Management, UW Medicine will be key in supporting efforts to further develop UW Medicine's capacity to deliver Population Health Management across all its primary care clinics.
1. Panel management strategy, tactics, and gap management activities and processes 2. Physician training on medical conditions related to Hierarchical Condition Categories (HCCs) 3. Pre-visit coder review for diagnosis refresh opportunities with UW Physicians 4. Information gap closure 5. Patient education and benefit navigation 6. Staff education
Work with UW Medicine clinic chiefs and clinic managers to engage and support providers on panel management
Support risk management infrastructure/plan as needed.
In conjunction with relevant IT and clinical operational leads, coordinate the reporting on panel management measures for the tracking of health plan pay-for-performance measures.
Serve as a super user of population health management software.
Perform analysis and make recommendations based on findings from panel dashboard data to internal and external stakeholders.
Work collaboratively with clinics and primary care teams towards achieving panel management targets for the year. Special emphasis on refreshing diagnoses/closing risk gaps, completing AWVs for Med Adv patients, and care gap closure.
Stratify panel management tactics and tools into three tiers: Population of healthy patients, rising risk/complex chronic disease, and Medicare Advantage/Medicare panel management needs.
Devise standard tools and preparation aids (e.g., checklists) for forecasting and proactive team-based panel management in clinics for foundational, intermediate, and advanced tiers of panel management.
Oversee status tracking of key strategic deliverables, gap management, and risk adjustment operational milestones.
Evaluate and analyze the impact of clinical interventions on panel metrics.
Participate in the ongoing work at UW Medicine Population Health Management to evaluate and manage performance data in regards to risk adjustment.
Provide panel management skill support and training to key stakeholders.
Coach and advise the departments and department leads on panel management improvement techniques and strategies.
In collaboration with the Offices of the Associate Medical Officer, UW Medicine and the Chief Health System Officer, UW Medicine, support the efforts to further develop UW Medicine's capacity to deliver Population Health Management across all its primary care clinics.
Master's degree in Healthcare Administration, Public Health, or related field AND at least six to eight years of experience in healthcare consulting or project management, to include two to four years of strategy and/or healthcare management experience.
Experience and competencies in facilitating clinical performance management projects while collaborating with healthcare providers.
Knowledge of the healthcare industry, Medicare and Medicare Advantage risk adjustment, and bundled payments preferred.
Demonstrated ability to use all applicable electronic systems/applications including but not limited to patient registries, Electronic Health Record (EHR), and population management systems.
Knowledge of data collection, management, extraction, and analysis techniques.
Demonstrated ability to organize and manage multiple tasks and projects.
Excellent problem solving, planning, data analysis, and project management skills.
Knowledge of Population Health Management.
Strong background in program management and/or project management.
Strong knowledge of MS programs e.g. Word, Excel, Access, PowerPoint, and Visio.
Excellent verbal and written communication skills, including meeting facilitation.
Track record of working collaboratively with providers, clinic staff and stakeholders.
An equivalent combination of education and experience may substitute for stated requirements.
Experience working in an academic health system. Clinical background or licensure.
Condition of Employment:
There will be externally imposed deadlines and the need to respond immediately to operational needs. This position is critical and will support programs and projects related to excellence in population health management (e.g., patient care, compliance, and enhancing best practices in a timely and efficient manner).
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.