Description Personal Agent Primary Location: United States-OR-ORPortland Function:Program Services Coordination/Case Management Organization:Redwood
MENTOR Oregon isseeking a full-time Personal Agent to join our team inPortland. Mentor Oregon Brokerage provides service coordination for 720 adultswho experience intellectual and developmental disabilities and who live inMultnomah, Clackamas, and Washington counties. Mentor Oregon Brokerage believesin self-determination. We are a team of employees who work well togetherto ensure services are delivered in the ways customers want them.
A Personal Agentcoordinates services for up to 40 individuals living in their own homes.Personal Agents use a person-centered approach to assess the individualstrengths, needs, and preferences of each customer, then develop individualsupport plans (ISPs) with the person to meet their needs and work toward theirgoals. Personal Agents coordinate services for customers by developing thecustomer's natural support network and by connecting them to communityresources and paid support providers. Personal Agents are responsible forregular monitoring of ISPs, addressing customers' changing needs (bothimmediate and long term), as well as ensuring customer choice and satisfactionwith the services they receive. Personal Agents manage Medicaid funds andmonitor ISP services and expenditures.
Knowledge of the public service system for developmental disabilities services in Oregon and at least:
-A bachelor's degree in behavioral science,social science, or a closely related field; or
-A bachelor's degree in any field and one year ofhuman services related experience; or
-An associate's degree in a behavioral science,social science, or a closely related field and two years of human servicesrelated experience; or
-Five years of human services related experience.
Strong communication skills, including both written and oral forms
Skills in meeting facilitation and conflict resolution
Ability to work independently and efficiently with attention to detail, demonstrate strong time; management skills, organizational skills, strong math and budgeting skills, meet established deadlines, as well as have the ability to adapt to change;
Strength in comprehending, interpreting, and implementing a wide variety of established policies, procedures, and the Oregon Administration Rules;
Proficiency with Microsoft Office computer programs, and comfortable with use of a database;
Commitment to choice for individuals receiving services and focus on self-determination;
Prior experience in service coordination preferred
Must pass a criminal background check
Must have access to a working vehicle, and the ability to safely and efficiently meet customers in their homes and other community settings throughout Multnomah, Clackamas, and Washington Counties
What MENTOR Oregon offers you:
Medical, Dental and Vision insurance for Full Time employees
401K and Retirement plan options
Annual Bonus when goals are achieved
Employee Discount's to major retailers
Paid Training and Holiday Pay
Casual Dress Code
Career Development and Advancement Opportunities
"Network Angels" an Employee Assistance Program
Employee Pay-it-Forward Education Program
Truly rewarding work environment
MENTOR Oregon supports adults and children with intellectual and developmental disabilities through a range of individualized programs across the state.MENTOR Oregon is a partner of The MENTOR Network. Founded in 1980, The MENTOR Network is a national network of local human service providers offering quality, community-based services. With approximately 30,000 employees serving 26,000 consumers in 35 states, you'll have career opportunities from coast to coast. When you join The MENTOR Network, you'll make a difference every day and help to provide quality of life enhancing services to individuals across the country.
Come join our team of dedicated and caring professionals. Apply Today!
The MENTOR Network is a national network of local health and human services providers in more than 30 states offering an array of quality, community-based services to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries and other catastrophic injuries and illnesses, and to youth with emotional, behavioral and medically complex challenges, as well as ...their families; and to elders in need of support. Founded in 1980, The Network has made a positive impact in the lives of thousands of children and adults across the country. We create innovative programs and implement systems—from our national continuous quality improvement program to our outcomes measurement tools—that enable us to deliver quality services and supports to the people we serve.