The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.
The Professional Development Programs team supports and delivers more than 70 programs each year while working with more than 25 different instructors.
This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials and on-site support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Director of Operations, Harvard Professional Development Programs.
Event Planning and Logistics
Prepares and assembles program materials for participants
Helps with setup and program delivery on day-of event
Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
Supports the program for duration of event
Runs triage as necessary during event; anticipates and supports participant/instructor needs
May supervise temporary staff
Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
Contributes to improved business process efficiencies
Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs
Writes clear, concise, and professional responses to participants' inquiries
Manages program registrations, assisting participants with payment and interacting with finance department
Works to enhance participant experience throughout session
Delivers welcome messages to new participants
The Division of Continuing Education (DCE) comprises several entities including the Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 13,000 students per year in approximately 65 liberal arts and professional fields. More than 650 open enrollment online and classroom courses are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 300 courses on the Harvard Campus to 6,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering about 60 two-day, noncredit courses annually.
All formal offers will be made by FAS Human Resources.
Salary Grade: 054
Union: 55 - Hvd Union Cler & Tech Workers
Minimum of 3 years' experience in event planning/management or customer service
An equivalent of education plus relevant experience in an office environment
Bachelors Degree in the Arts or Sciences is strongly preferred
Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
Strong attention to detail and ability to follow through
Ability to multi-task
Excellent customer service skills
Ability to be adaptable and flexible when facing unknown situations
Solid oral and written communication skills
Flexibility and ability to occasionally work long hours prior to and during programs
Must be able to lift 25 lbs
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Division of Continuing Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.