Posting Number 2017-3067 Location New York-NY-US Posted Date 5/1/2017 Union Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS) School/Division College of Nursing (NS1058) Department Name : NICHE FT/PT Full-Time
Provide technical and customer assistance to customers, such as orienting them to learning management system, survey system and other computer resources, and resolving common customer problems. Monitor adherence to policies and procedures, such as verifying eligibility for access to systems. Provide reports and transcripts to users and the team as needed. Maintain merges of accounts and uploads of users to the learning management system. Train users in operating equipment. Troubleshoot hardware and software problems and perform basic maintenance and repair of parts and equipment. Analyze, evaluate and diagnose technical problems, report, recommend and document solutions. Collaborate with other departments such as University IT and the IT department at NYU Meyers.
Required Education: High School diploma or equivalent and some relevant technical training.
Required Experience: 1-2 years of related experience.
Required Skills, Knowledge and Abilities: Basic understanding of computing procedures and standards and desktop configurations.
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.