Oversees and directs activities of the Early Steps (ES) program at Nicklaus Children’s Hospital to ensure ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, communications, and program implementation systems. Recommends timelines and resources needed to achieve strategic goals. Provides direction and supervision to staff consistent with program guidelines, standards, policies and procedures. Supports and upholds organization’s Values, Patient's Bill of Rights, and the Code of Business and Ethical Conduct. Serves as a resource to staff and customers, and collaborates with others at Nicklaus Children’s Hospital and the Outpatient Center Network to advance the mission of the system.
Job Specific Duties:
Program planning and management
Oversees the planning, implementation and evaluation of the ES program and services as well as special projects.
Ensures programs and services offered by the department contributes to the organization's mission and reflects the priorities of the organization and of the Florida Early Intervention System.
Monitors the day-to-day delivery of the programs and services of the organization to maintain or improve quality.
Operational planning and management
Develops an operational plan which incorporates goals and objectives that work towards the strategic direction of the department.
Ensures operation of the department meets the expectations of its clients, the health system and the grant funder.
Anticipates, understands, and responds to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
Oversees the efficient and effective day-to-day operation of the department.
Ensure personnel and client files are securely stored and privacy/confidentiality is maintained.
Human resources planning and management
Determines staffing requirements for organizational management and program delivery.
In collaboration with the Talent Management and Effectiveness department, ensures implementation of human resources policies, procedures and practices including the development of job description for all staff.
Establishes a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.
Recruits, interviews and selects staff that have the right technical and personal abilities to help further the organization's mission.
Ensures all staff receives an orientation to the organization and appropriate training is provided.
Ensures completion of the performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review.
Coaches and mentors staff as appropriate to improve performance.
Disciplines staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures.
Communicates with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the program.
Establishes good working relationships and collaborative arrangements with community groups, grant funder, legislators, and other organizations to help achieve the goals of the organization.
Identifies and evaluates the risks to the organization's people (clients, staff, management, volunteers), property, finances, goodwill, and image, and implements measures to control risks.
Knowledge of leadership and management principles as they relate to ES system as described in the ES Policy Handbook and Operations Guide (ESPHOG) and any applicable local standards non-profit/ voluntary organizations
Knowledge of all Local, State and Federal legislation applicable to the Early Steps System including: employment standards, human rights, occupational health and safety
Knowledge of current community challenges and opportunities relating to the mission of the ES program
Knowledge of human resources management, financial management, and project management
Knowledge of HIPAA and other confidentiality regulations protecting patient information
Knowledge of state and federal Early Intervention and Special Education Regulations and Standards helpful
Ability to communicate effectively both verbally and in writing
Ability to interpret, adapt to, and react calmly under stressful conditions
Ability to use logical and analytical thinking to interpret technical data and solve a broad range of problems
Excellent interpersonal as well as public speaking skills
Able to effectively monitor and develop the abilities of subordinates
Proficiency in the use of computers for financial management; word processing, e-mail, internet and internet skills; proficiency in Microsoft Office (Word, Excel and PowerPoint)
Demonstrates a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
Able to build, establish, and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
Able to organize, set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
Able to foster teamwork and work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
Minimum Job Requirements:
Master’s degree in early childhood education, special education, psychology, health services, public health, health administration, child and family development, communication sciences, or social work
3 - 5 years of relevant professional experience and at least 2 years in a supervisory/administrative or grant management capacity
Nicklaus Children's Hospital, formerly Miami Children's Hospital, a world leader in pediatric healthcare. With a medical staff of more than 650 physicians and over 3,500 employees, the hospital is renowned for excellence in all aspects of pediatric medical care from birth through adolescence. Nicklaus Children's Hospital, formerly Miami Children's Hospital, offers more than 40 pediatric specialties and subspecialties, and is home to Florida’s only free-standing pediatric trauma center.