This position provides direct case management services in a welcoming and safe environment to chronically homeless with severe mental illness and substance abuse history through engagement, comprehensive assessment, planning and implementation of service goals according to each individual’s needs and capabilities, as clients transition from the streets to a more stable place. In line with the mission of Catholic Charities to uphold human dignity, the case manager will take a non-judgmental, person-centered approach in helping this population to gain insight about their recovery and overall well being leading to longer term housing solutions as available.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Engagement—The Case Manager will comfortably interface with populations that are hard to reach, and are often resistant to professional intervention. The case manager will provide an environment that allows the individual to enter the facility “as is” without judgment and with minimum requirements for compliance. The case manager will maintain a helpful presence and be available to clients by interacting in a manner that is respectful of their capability for social interaction.
Assessment—The Case Manager will complete a thorough assessment over time and as the client permits in order to determine the presenting issues, needs, and willingness to access additional services. The Case Manager will be adept at conducting assessments in both a formal and informal setting as appropriate, and will allow time for the assessment to develop in a natural setting.
Planning—The Case Manager will engage with the client to establish a plan of action if desired and will put into place a set of activities that the client and Case Manager will engage in toward meeting an agreed upon and achievable goal. This will include assembling necessary documents for identification, benefits eligibility as well as relevant housing packets to meet DHS and HRA requirements in order to support client in moving toward stable housing.
Implementation of Goals—The Case Manager will regularly meet with the client in order to determine if the agreed upon actions are being taken and if not to re-evaluate the plan. The Case Manager will serve as advocate in order to support the client in navigating the system as appropriate. The Case Manager will also mentor the client on how to present him/herself at a point when client is ready to interface with other systems and/or accompany client to appointments if needed. The Case Manager will make referrals to appropriate external service providers.
Attend regular sessions with immediate supervisor: The case manager will attend weekly supervision.
Group Facilitation—In coordination with BRC staff, will coordinate and facilitate support groups for residents.
Knowledge of the Resource System—The Case Manager will be familiar with a range of services available in the community including soup kitchens, behavioral health programs, clothing banks, public entitlements, medical care and the HRA2010e housing application process.
Collaboration—The Case Manager will work closely with other internal and external providers, will be able to assist in managing crises, will help to ensure a safe environment, and will be part of a de-escalation team that regularly meets to manage risk and potential for volatility.
Expertise—The Case Manager, though not necessarily a clinician, must be familiar with behaviors associated with the chronically homeless population and will need the knowledge and skills to work with the mentally ill, formerly incarcerated, and substance abusing individuals. The case manager must also be equipped to understand and handle the dynamics that can emerge when these individuals co-mingle in a group setting.
Record Keeping—The Case Manager will maintain records as defined by the program.
Staff Meeting—The Case Manager will attend regular staff meetings as defined by the program.
Bachelor’s degree required with at least two (2) years’ experience working with homeless population
Experience working with mentally ill and/or substance abuse population
Skills, Licenses, and/or competencies:
Bilingual, English/Spanish a plus.
Computer literacy a plus.
Excellent interpersonal skills.
Highly motivated and energetic.
Good organizational, time-management, communication and writing skills.
Knowledge of social service delivery systems and city resources
Ability to work in high stress/volume environment.
Ability to work independently while maintaining communication with the entire social service team.
Additional Salary Information: Salary commensurate with experience.