Duties/Responsibilities This is an on-call temp/casual position. The intent is that on any given day staff will be engaged in some or most of these tasks, but that the task-mix may vary from day to day dependent on patient flow: these functions represent 100% of the effort of any given FTE. A. 20% Check-in patients, collect co-pays. B. 20% Validate coverage, and collect data for registration, household assessments, eligibility determination and accurate administration of patient accounts. C. 15% Schedule appointments D. 15% Answers switchboard phone-lines and redirect calls as needed E. 30% Communicate to patients, in their own language whenever possible or through interpreter, about essential elements in their care: -Information about the organization's services, such as: -Access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for Sliding Fee Scale program, grant activities/group meetings. -Collection of documentation of informed consent to services, and rights and responsibilities of the patient and the organization. -Information about the organization's consumer feedback, complaint and grievance procedures, and assisting them to access these processes as needed. -Privacy of health information, managing the release of protected health information as requested. -Access to services offered by the patient's Health Plan if applicable (e.g. transportation, incentives). -Access to government benefits: *Assist filling out applications for Family Planning Waiver Program *Assist filling out applications for MNSure *Follow-up on applications These employees: -Initiate the patient care episode and the revenue cycle for the visit. -Communicate a wide range of information to the patient about the Organization's procedures, patient rights and access to care. The position adds functions and competencies which are at the core of the organization's need to ensure that patients /consumers receive from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.