Salary commensurate with education and experience.
1st Shift (Days)
UW Medicine's IT Services department is looking for an outstanding CTMS Applications Analyst to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
And now for some of the "official" language:
The Clinical Trials Management System (CTMS) is a cross-institutional collaboration of the Seattle Cancer Care Alliance, Fred Hutchinson Cancer Research Center, and the University of Washington. The CTMS is a clinical research administration business system which contains information on research study protocols, subjects, visits, procedures, and billing information. It has interfaces with Epic for demographics and routing of charges. The implementation of the CTMS will simplify research study reporting, improve study subject management, improve billing compliance, and reduce duplicative processes. In the absence of this system being implemented, the three organizations have duplicative processes, a lack of an enterprise-wide view of their research business, and challenges in maintaining billing compliance.
This position is responsible for the support of the Clinical Trials Management System (CTMS) application and users. The application software is named OnCore and the vendor is Forte Research. The software is installed on systems and networks of UW Medicine and managed by the Research IT team. This position will work closely with the CTMS IT Project Manager, the CTMS partner's IT teams, the CTMS Program Office, and the vendor in business process analysis, requirements gathering, system design and build, software testing, troubleshooting, advanced support, and training.
The CTMS Applications Analyst ('Analyst') is both a subject matter expert and technical systems expert who possesses an array of cross-functional systems knowledge and support skills for applications used by the CTMS customer groups. The scope includes providing technical leadership and oversight for the groups working with the CTMS. The Analyst is responsible for optimization and enhancement efforts including business process analysis, requirements gathering, design, system build, software testing, system troubleshooting, advanced support and training. The Analyst will report to the Director of Research Information Technologies and is responsible for support of systems, applications, and users of the CTMS in a wide range of clinical specialties such as (but not limited to) oncology, cardiology, surgery, nephrology, and infectious disease. The Analyst will also provide cross-institutional integration ETL programming with CTMS partner dashboards and applications. This programming will span multiple database technologies (Oracle, SQL Server) and operating system environments (Windows and UNIX). The Analyst will need to understand the needs of three separate institutions and fashion solutions to meet their requirements and will need to become proficient in the API of the OnCore product.
The successful implementation of a modern CTMS offers substantial financial, regulatory, and operational benefits to the partners, which are the University of Washington, Fred Hutchinson Cancer Research Center, and the Seattle Cancer Care Alliance. However, the workflow processes and system to support the efficient and accurate conduct of this business are not consistent across the institutions, nor necessarily within the institutions from study to study. Accuracy in billing of clinical activities to either a patient's insurance, or to the study trial sponsor or grant, currently entails significant manual intervention and re-work to ensure compliance and avoid penalties. Reporting, both external and internal, is currently difficult to produce, and as a result there is poor visibility to the status of clinical trials and their performance. Much of the data for clinical trials research is in "silos" in the studies themselves, and a CTMS will enable the consortium to view this information as a whole.
Defining Customer Requirements, Analyzing, Designing, and Building (30%)
Obtain a thorough understanding of all aspects of the OnCore clinical trials management system application in order to analyze, design, build/configure, validate, implement, and provide ongoing maintenance for all tools and system functionality.
Develop tools and/or collaborate using various tools to write custom reports for users and leadership.
Develop appropriate innovative solutions with sophisticated functions utilizing data integration tools with multiple sources.
Work with CTMS partner organizations to identify and document technical and business requirements for new applications, system changes, workflow changes, and other system design specifications while maintaining team standards and allowing for sustainable long-term maintenance.
Design, test, and implement documentation systems as needed, including data interchange with other CTMS partner organizations systems.
Identify and analyze the legacy databases, project data, and reporting needs of the three institutional CTMS partners for current and future needs.
Evaluate and analyze data for accuracy, security and accessibility through regular consistency checks and error correction procedures.
Evaluate and implement management requests for information to generate reporting requirements.
Provide functional expertise to optimize the design, configuration, and development of systems.
Highlight issues relating to system integration points between other applications or interfaces.
Document current and proposed data flows, both within applications and interactions with other systems and interfaces.
Identify the need for, and document, support plans.
Document the development of standard IT operational procedures.
Create and document custom scripts to automate routine computer operations and configurations.
Work with other teams to implement databases including coding of data structures and data transformation.
Liaising and Communicating with CTMS User Groups (25%)
Provide at the elbow support to system users during their go-live phase, including direct provider support during patient encounters.
Provide supportive and positive mechanisms for reporting application and system deficiencies, and facilitate reporting of suggestions for system improvements.
Attend user advisory committees as required.
Act as a liaison and/or facilitate communication between end users and vendor as appropriate.
Work with internal customers to provide diagnostic assistance and resolution to questions and problems. This includes assisting user groups with submitting issue and problem reports and routing system problems to other ITS teams.
Analyze, plan, prioritize, complete follow-up project work, and other requests as assigned.
Create and maintain a service-oriented relationship with customers at all levels of the organization.
Be knowledgeable about ITS systems in order to troubleshoot and support the efficient and effective use of key systems.
Responsible for ensuring service requests are completed in a timely manner to the satisfaction of customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
Monitoring and Maintenance of Systems (15%)
Track and prioritize SDM tickets in the CTMS queue.
Collaborate with the CTMS Program Office and the IT Project Manager to plan, develop, and implement standard application support processes.
Enforce technical and functional standards.
Maintain knowledge of vendor application architecture as it relates to the UW Medicine's systems environment as well as any new or modified vendor solutions that could benefit our organization.
Assist in resolution of application and process problems.
Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Work with vendor to set clear problem resolution priorities.
Support less experienced teammates on proper issue tracking and resolution policies and procedures.
Validation and Implementation (10%)
Design, test, and implement documentation systems as needed, including data interchange with other CTMS partner organizations systems.
Test system changes and assist with development of test plans for usability, performance, and adherence to standards.
Participate in computer system validation activities.
Participate in the validation of applications within a custom development, vendor packaged, and FDA regulated system environment.
Participate in the validation process in the test management system (e.g. HP ALM) which includes verifying requirement coverage, authoring test cases with input from project team, executing test cases including coordination of user acceptance testing, and generating defect reports and trace matrix.
Document and follow the standard processes for enterprise change control procedures.
Using quality improvement principles, monitor system impact on user and departmental workflows, and incorporate results into system enhancements.
Coordinate required testing of change requests and trouble tickets using standard methodologies.
Perform, track, and report results of application and system testing.
Follow ITS build standards and change control processes, with a focus on enterprise build and long-term system maintenance.
Project and Process Administration (10%)
Operate internal systems that maintain and improve the effectiveness of the application support function.
Collaborate with Project Managers, Managers and Directors to assist and support projects through production readiness and promotion to production.
Track and provide regular status updates to management and customers on progress and obstacles.
Actively manage daily work and problem assignments to ensure balanced workload allocation.
Actively seek out and contribute to process improvement efforts.
In conjunction with the IT Project Manager, recommend appropriate staff and material resources for support and projects.
Monitor resource needs across production and project activities and make recommendations.
Responsible for the successful completion of project tasks.
Lead project sub-components that may include work with cross-functional teams.
Report progress on assigned tasks to IT Project Manager or other designated lead/manager.
Track detailed status of each task and work with lead, project manager, or supervisor should tasks vary from initial resource estimates.
Work with designated lead, supervisor, or project manager to prioritize tasks.
Team Leadership and Planning (5%)
Provide functional and technical expertise to staff.
Ensure compliance with security and confidentiality requirements.
Work with team members to ensure good communication.
Participate, as required, in research, planning, evaluation, selection and implementation of tasks.
Vendor Management and Other Duties (5%)
Provide ongoing management of vendor relationships.
Track open issues for resolution and routinely report on status.
Provide oversight to vendor resources assigned to production work, including planned and unplanned outages, project work, and issue resolution.
Assist with special projects and other data needs as assigned.
Coordinate system information requests and incident reports, including flow, tracking and prioritization.
Participate in system management tasks including performance reporting and planning.
Assist with development of security and confidentiality system standards for applications to meet federal, state and CMS regulations.
Work with manager to set professional goals for career development.
Bachelor's degree in Computer Science, Information Systems or related field or equivalent combination of education/experience. 2+ years' experience must include:
Ability to develop all tiers of a software/web product (i.e. front end, middle tier, and back end) utilizing both Windows and UNIX technology stacks.
Familiarity with Oracle and SQL Server database programming.
Experience working with multiple APIs.
Experience juggling multiple system instances/environments (i.e. test, training, development, and production).
Understanding of enterprise change control processes.
Successful candidates will also possess:
Excellent oral and written communication skills.
Well organized, detail oriented.
Strong interpersonal and communication skills and customer service principles.
Interest and aptitude in information technology.
Ideally, you'll also have: (desired skills and experience)
Strong previous work experience with both UNIX and Windows application development tools.
Experience working with healthcare and/or health research data.
Condition of Employment:
What are some of the other tidbits that you might want to know?
Daily response to customer demands and imposed deadlines is required.
UW Medicine IT Services responds on a 24 x 7 basis, to maintain operational performance at 99.9%.
Requires participation in on-call rotation for application/system support.
Requires the ability to travel to off-site locations to meet time-sensitive customer needs, including Harborview Medical Center, University of Washington Medical Center, Fred Hutchinson Cancer Research Center, and Seattle Cancer Care Alliance.
This posting may not include the complete description for the role.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.