Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
Please note that this position has been re-posted. If you have already submitted your application, you need not submit it again, as it has already been received.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Registrar's office, a unit within the Enrollment Management, supports the Provost as well as the University of Washington community. The office of the University Registrar (OUR) is the steward of the University of Washington's academic history, maintaining the integrity of our records and documenting the excellence of our students. The commitment to service is demonstrated every day in a variety of registration activities that support and implement faculty policies affecting teaching and learning.
We have an outstanding opportunity for a Counseling Services Coordinator.
The Office of the University Registrar serves all newly admitted, current, and former students attending the University of Washington at the undergraduate, graduate, professional, and post-baccalaureate levels. Reporting to the Interim Senior Associate Registrar and Residency Officer, the Counseling Services Coordinator works closely with the Office of the University Registrar (OUR) to determine student residency classification for tuition purposes, as well as eligibility for various resident tuition waiver programs. The position advises and counsels students and prospective students regarding residency, waiver programs, and the University's English Language Program Requirement (ELPR).
This position requires interpretation of Washington State statutes and codes regarding residence classification and application of the same to individual student situations and documentation. Decisions are based on individual professional judgement. Also requires understanding of ELPR policies and relevant data, and ability to communicate with students who are English Language Learners.
ADVISING Advise and counsel current and prospective students and their families regarding University of Washington residency requirements and state residency law and policy. Serve as the first point of contact for special residency populations, such as UW Medical School applicants, military personnel/veterans and their dependents, those filing HB1079 affidavits, and DACA students. Explain special requirements. Interpret individual situations in regard to requirements, and suggest courses of action. Responses often require research of state statutes and university policy as they apply to the individual queries. Advise students and their families on Washington residency requirements and state residency law and policy via email, phone and in-person. Advise incoming and current students regarding the University's English Language Proficiency Requirement (ELPR). Inform students of language course requirements and options for satisfying the requirement. Determine if a student qualifies for an exemption based on test scores or prior degree. Advise students of the feasibility of delay requests based upon the student's individual situation. Review delay requests and update records when a delay is approved. Act as a residency liaison between the Seattle, Bothell, and Tacoma campuses, and train admissions and residency staff on all three campuses regarding residency policy. Coordinate with the Admissions Office and Financial Aid office regarding student residency issues and related topics. Develop and implement new procedures to simplify the flow of information across offices and campuses.
APPLICATION ASSESSMENT and PROCESSING Review residency applications and documentation for applicants and current students. Interpret the criteria in the relevant RCWs and WACs to determine whether an individual student qualifies for resident tuition. Analyze information and approve or deny residency based upon whether all requirements and regulations are met. Compose and send detailed letters of explanation when residency requests are denied. Update fiscal information in the student database for all approved students. Review applications and information for specialized programs, such as UW Medical School applicants, military personnel/veterans and their dependents, those filing HB1079 affidavits, and DACA students. Maintain all records regarding residency change requests and changes in Washington State residency laws. Stay current on revisions to the residency RCW's and WAC's and any legislative changes which may impact the administering of residency. Maintain and update the office website to reflect current laws and practices. Develop and update procedures to identify applicants to the UW who should have further residency review. Register and/or drop students from appropriate ELPR classes, adding course fees when needed. Input any necessary data from reports, AEP diagnostic exams, AEP Preliminary exams, TOEFL (paper, computer & internet versions), Michigan Language test, SPEAK scores, ACT and SAT scores and IELTS. Determine and update database if ELP student has a high enough test score to exempt out of any English course. Correspond with students regarding this information. Serve as ELPR contact point for the Graduate School regarding delay requests. Update database with corresponding request and notify the student. Review and process graduate student appeals of SPEAK scores.
STATISTICAL ANALYSIS Maintain statistical information on residency applications, including approvals, denials, dependency status and student class; Graduate/Professional waiver recipients and denials; students who qualify under HB 1079 legislation, including visa type; and students who are approved for residency for the UW medical school, including dependency status. Report information to internal and external agencies as appropriate. Research requests and provide information to Residency Officer when requested.
OFFICE MANAGEMENT Coordinate application processing, including all residency applications (undergraduate, graduate, and professional for the Seattle and Bothell campuses), exemptions for military and national guard members and their families, Native American exemptions, differential waivers for staff and their families and HB 1079 affidavits. Coordinate office tasks and delegate to student workers. Coordinate organization of workload, including processing applications in a timely manner. Coordinate files for records management, including arrangements for archiving records. Responsible for preparation and retrieval of archived files. Supervise student employees performing application intake duties, and filing/archiving applications. Coordinate residency denial appeal process. Contact the appeal review committee. Compose student file summary. Provide files and information to committee. Inform committee of relevant timelines. Correspond with student regarding decision of appeal committee.
* Bachelor's Degree in Communications, Business, Education, Law or related field (equivalent experience may substitute for degree requirements) * Two to three years relevant experience * Ability to provide student services in a higher education setting
* Strong organizational skills, including attention to detail and management of sensitive information. * Ability to understand, apply and communicate complex policies. * Ability to relate positively with culturally diverse populations. * Strong technological savvy and a high level of proficiency with the MS Office Suite. Comfortable using and learning new technology applications. * Demonstrated ability to take initiative, follow through on independent projects, and balance multiple priorities in a fast-paced student services setting. * Resourceful and innovative attitude and a desire to use available information to solve problems in a self-directed manner. * Experience interpreting and applying Washington State residency statutes, and other policies related to residency or resident tuition at the University of Washington. * Knowledge of the UW's ELPR program. * Experience counseling students. *Knowledge of University of Washington academic procedures, policies and administrative systems (e.g., SDB, EARS, DARS, MyPlan, etc.).
Condition of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our websiteclick here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.