Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch's pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation's first cancer prevention research program, as well as the clinical coordinating center of the Women's Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.Provide cancer-related and tobacco cessation information to patients, general public and health professionals through telephone, email and live chat channels via the National Cancer Institute's Contact Center (NCICC). The available positions are for the 5:45 a.m. - 2:15 p.m. and 9:45 a.m. to 6:15 p.m. shifts; however the hours of operation are from 6:00 a.m. to 6:00 p.m. PST. The NCI's Contact Center Information Specialist works under the direction of the Contact Center Manager, Assistant Manager and Supervisors. May perform some or all of the following responsibilities:Respond to requests for cancer-related and/or tobacco cessation information received by phone, email or Instant Messaging.Identify the needs of callers/users through needs assessment and establish good rapport in order to facilitate communication.Use NCI and NCI-approved resources and referrals to answer callers'/users' questions. Resources are accessed through the CIS intra-net, the NCI's Cancer.gov website or medical textbooks.Interpret and articulate complex concepts in a conversational manner, for callers of diverse backgrounds, cognitive abilities and emotional states.Discuss tobacco cessation strategies with people who want to quit using tobacco.Conduct computer searches of the NCI's clinical trials database to provide callers/users with appropriate clinical trial information.Actively participate in a variety of continuing education events and programs, which are designed to improve the staff's skills and cancer knowledge. Conduct and implement research protocols as needed. May include proactively delivering health messages or implementing motivational interviewing techniques as required by research projects.Adhere to strict policies, procedures and quality assurance guidelines. Accept regular internal monitoring and feedback of calls and/or review of transcripts of instant messaging and email sessions.Participate in continuous quality improvement efforts, which include recording of calls by the national project office.Perform other responsibilities as required.The ideal candidate will possess the following qualifications:Cover letter to express interest in the role.Bachelor's degree (required).Bilingual Spanish skills (written and verbal).Excellent communication and interpersonal skills. Ability to use effective judgment and sensitivity. Excellent critical thinking skills.Experience working with a broad range of people. Demonstrated success as a team player. Highly skilled in navigating complex websitesExcellent attendance and dependabilityAbility to operate within mandated guidelinesAbility to accept and integrate feedback to ensure continuous quality.This position requires compassion and a strong sense of commitment to learning all aspects of the job. Sucessful candidates will attend 6 weeks of extensive training.We are a VEVRAA Federal Contractor.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before ...that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.