The Web Project Specialist is an integral member of the project team responsible for delivering website redesign and development projects of varying size and complexity. Under the direction of the web communications director, organizes and tracks project activities. Collaborates with team members and clients to determine timelines, organize meetings and track/assign issues. Migrates and verifies content for client project websites and the main University website. Documents functional requirements, assists with and documents business process improvement efforts, and works with production issues. Requires knowledge of website redesign process and procedures.
Participates with functional users and technical staff to determine best approaches to website redesigns, migrations or enhancements – particularly as relates to self-service tools such as CampusPress – ensuring that approved solutions are implemented in a timely and correct fashion.
Participates with clients and peers to ensure that user requirements are gathered and analyzed, all gaps are documented, and all deliverables completed.
Attends client meetings and documents project requirements.
Uses project scheduling tools (e.g., Smartsheet) to track progress of work, providing status reports to the team.
Prioritizes and manages multiple day-to-day projects as well as long-term projects.
Performs quality assurance and accessibility audits on websites, identifiying simple use cases. Provides input into test scripts and performs detailed testing for simple use cases to ensure that the implemented solution functions correctly.
Looks for opportunities to integrate new features and technologies, and participates in iterative feedback processes among users, developers, and analysts to ensure website functionality aligns with requirements.
Collaborates with technical, reporting and development resources to analyze and resolve basic issues in a timely manner. Particularly for self-service (e.g., CampusPress) websites, proactively coaches existing users on site standards, how to package and label web content, search engine optimization (SEO), and best practices in maintaining an easy-to-understand website information architecture.
Accurately communicates expectations and relevant project information to the client and project team.
Advises clients on best practices and project processes. Follows up on client requests post-launch, to ensure the website meets expectations and to document requests for any desired functionality enhancements.
Enhances and updates content on northwestern.edu main pages and client sites; assists with content migration, editing and proofreading during redesign projects.
Responds to webmaster queries via phone and email.
Performs other duties as assigned or required.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Experience in web production, web project management, or consulting areas.
Minimum Competencies: (Skills, knowledge, and abilities.)
Knowledge of HTML.
Knowledge of website redesign process and procedures.
Qualities of diplomacy, problem solving and decisiveness.
Ability to multitask and remain detail-oriented while tracking and organizing a number of resources.
Demonstrated proficiency with web content management systems (e.g., Cascade, Wordpress).
Photo editing capabilities within software such as Adobe Photoshop.
Familiarity with web accessibility best practices and tools (e.g., WCAG compliance).
Working knowledge of Google Analytics and survey tools.
Knowledge of the differences in web browsers, operating systems, current web technologies and emerging trends.
Strong project organization skills with the ability to be flexible.
Excellent communication skills, both written and verbal, and a customer-service orientation.
Ability to work in a team, as well as independently.
Preferred Qualifications: (Education and experience)
At least 2 years' experience in a professional environment, in web production, web project management, or consulting areas.
Experience with SEO, web usability best practices, web design, and web application testing a plus.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.