NYU Langone is one of the nation's premier academic medical centers that includes five hospitals (Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, Hassenfeld Children's Hospital of New York, and NYU Lutheran Medical Center) and more than 200 ambulatory locations across the New York metropolitan area. It also includes NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Learn more about NYU Langone.
Position Summary: We have an exciting opportunity to join our Ophthalmology team as a FGP Office Manager.
In this role, the successful candidate is responsible for providing administrative oversight of daily billing operations. Oversees CPC, Coordinator and Administrative staff, including recruiting, training, and management. Ensure timely billing/collections and revenue maximization, chiefly by standardizing charge submission process, as well as effectively supervising front end staff. In addition, in conjunction with the Faculty Group Practice Managers, develops policies and procedures, implements new processes (help to establish annual goals, revenue targets, and training/education programs; monitor government and third party reimbursement; develop and implement reporting mechanisms) and monitors compliance to established guidelines. Serve as the onsite FGP liaison to physicians, staff and administration.
Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice
Receives, compiles, classifies, reconciles and consolidates data from varied sources
Maintains accurate, well-organized, up to date files for retrieval of needed documentation
Compiles daily statistical data as requested and reports data monthly to appropriate parties
Organizes, prioritizes and expedites own work flow and uses independent judgment
Uses standard office equipment, makes copies and collates as needed
Uses Personal Computer, may use Microsoft Office, CRT and calculator as needed
Assists in training office personnel for front-desk, reception, and billing activities
Participates in on-going training/development/monitoring of staff by the office
Attends meetings, prepares minutes and participates on committees as requested
Recognizes routine problems and recommends suggestions, ideas and solutions
Meets or exceeds internal standards for accuracy and timeliness in charge documentation preparation and submission
Responsible for the daily management and operations of the billing staff. Directly supervises and manages coding and administrative staff.
Meets routinely with billing coordinators to review current tasks and assignments. Assists in establishing priorities, and allocating resources as needed to support operations.
Coordinates evaluation of employee performance
Resolves employee issues and addresses procedure and performance related issues
Authorizes attendance, schedules, and sick time changes
Establishes office procedures and communicates responsibilities and expected performance to staff
Trains staff according to specific job responsibilities and expectations
Ensures appropriate cross-training and cross-coverage for all practice administrative activities
Plans, coordinates and schedules the interrelated activities of the practice office
Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adherence to faculty practice standards
Responsible for oversight of the revenue cycle process for physician billing
Directs the review and documentation of the charge submission process for all practices. Determine best processes and implement uniformly across practices. Develop training manual to document the process for each practice
With FGP Practice Managers (PM), monitors weekly charge submission volume, weekly charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc. Develops dashboard to track these indicators and conducts routine meetings with the staff to discuss the results of these indicators and redirect staff efforts as needed.
With FGP PMs and staff, attends physician billing meetings. Assists FGP PMs in meeting preparation including review of billing reports and presenting ad hoc analysis.
Assists in the implementation of new charge capture technology to physician practices. Works with FGP consultant, FGP PMs, staff and vendor to address physician concerns, operational and IT issues. Helps track these issues as new physicians are brought on to the application.
Helps to identify and quantify operational deficiencies that may be adversely impacting physician billing ie IT systems issues, process issues in other areas of the FGP (registration, clinical/operational staff on the floor), etc. Assists in finding solutions to these issues.
Minimum Qualifications: To qualify you must have a Bachelor's degree with a minimum of 3 years of relevant work experience; Ability to work in a fast paced multi-physician practice environment; Good communication, interpersonal and computer skills; Ability to develop and maintain effective working relationships with physicians, staff and patients.
Preferred Qualifications: Masters preferred; proficiency of a second language an additional asset
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.