Combinetwo of the fastest-growing fields on the planet with a culture of performance,collaboration and opportunity and this is what you get. Leading edge technologyin an industry that's improving the lives of millions. Here, innovation isn'tabout another gadget, it's about making health care data available wherever andwhenever people need it, safely and reliably. There's no room for error. Joinus and start doing your life's bestwork.(sm)Asa Tech Support Analyst you would work as a part of a dynamic team involved withproviding technical support and issue resolution to internal and externalcustomers who may include users of all types and skill levels. Responsibilitiesmay also include security access processing, ID tracking, maintenance ofreporting logs; password reset assistance, PC hardware/software inventorychecks and stocking of spare parts as well as more advanced troubleshooting andsupport.Primary Responsibilities:Answerand resolve inbound technical calls at a large corporate Help Desk, efficientlyand professionally, in a fast paced call center environmentTroubleshootcorporate applications with the use of a Knowledge Base and assign issues tothe appropriate support group as neededFollowall escalation procedures according to service level agreementUseremote control tool to assist end users when needed Providean accurate record of each call in incident management tracking toolDemonstratea depth and breadth of knowledge/skills in own area and is often able to applythese outside of own functionActas a technical resource to others to resolve problems, issues, errors orrelated Anticipatecustomer needs and proactively identifies solutionsPlan,prioritize, organize and complete work to meet established objectives Provideremote technical support to employee-s computers at OptumDiagnosisof issue severity and proper troubleshooting of incidentIncidentresolution using knowledge management tool and documented processes andproceduresExecutingtasks necessary for computer replacement and data recoveryParticipatein process improvement projectsExperiencein providing superior service-oriented desktop supportEnjoyschallenging troubleshooting situations and pays attention to detailsMustbe a self-starter and able to work independently while being part of adecentralized teamOvertimemay be required to meet project commitments
Our mission is to help people live healthier lives and to help make the health system work better for everyone.
- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities.
- We work with health care professionals and other key partners to expand access to quality health care so people get the care t...hey need at an affordable price.
- We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.