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The Pharmacy Technician is responsible for answering incoming calls / completing outbound calls to / from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity.
Positions in this function perform various duties related to the fulfillment of prescription orders. Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescription information from computer system, verifies whether order is reimbursable. Dispenses any or all of the following: unit doses, specialty pharmaceuticals and injectibles; may compound medications. Consults with customers, patients and / or physicians regarding use of medications and potential drug interactions. Consultations may be telephonic or in person. Reviews and approves / denies requests for prescription prior authorizations. Pharmacists must have a current license without restrictions and Pharmacy Technicians must have current state license or national certification without restrictions based on regulatory requirements of worksite.
Entering prescriptions and verifying appropriate information
Contacting patients, pharmacists and doctor's offices to resolve claims issue
Processing prescriptions (from intake to order completion)
Resolving customer issues; ensuring accurate information is provided
Constantly meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record
Developing and maintaining a good working relationship with our growing sale force. They should be able to help the sale team problem solve and find solutions to keep customers and doctor offices satisfied.
Moderate work experience within own function.
Some work is completed without established procedures. Basic tasks are completed without review by others.
Supervision / guidance is required for higher level tasks.
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.