Oversee front office operations for Mav Express student ID office and manage designated access control systems, time and attendance system. Oversee design and implementation of access privilege hierarchy and processing. Oversee 20 part-time staff providing maintenance and customer service functions. Oversee front-office budget, planning and billing functions. Provide cardholder troubleshooting and support. Provide backup support and assistance for card access-control infrastructure maintenance and operation.
1. Oversee granting and reporting of card access-control system; including hierarchy design, request processing, documentation and reporting 2. Interview, hire, train, evaluate, & discipline front desk staff; delegate & prioritize work activities; ensure proper staff; maintain customer service standards; create & approve timesheets; conduct staff meetings; hold bi-annual training sessions. 3. Oversee access-control system communication to campus constituents; including problem-resolution, system upgrades and training 4. Provide implementation and operation support to current and future time and attendance users ensuring end users are able to clock in and out for time reporting. 5. Install, troubleshoot, and repair of access control and supported devices. Manage network communications with access points. 6. Provide backup support and assistance for card access-control infrastructure maintenance and operation. 7. Provide technical and operational support to the front office operation. 8. Reporting: Supervise and assist in gathering data: assimilate and data using independent judgment in producing final reports, provide periodic and ad-hoc reports from work request, inventory control, and card system data bases 9. Other duties as assigned by Director or Manager
Bachelor's degree in Computer Science, Information Systems, or related field. Two (2) years of work experience in computer card system security or other related fields. Proficient in Microsoft Office applications. Familiarity with MS SQL database platforms; understand of basic network communications; understanding of accounting principles; clear oral and written communication and interpersonal skills are required since this position works with many departmental personnel throughout campus. Manual dexterity and the ability to differentiate colors are required for field wiring and device installation and repair or the equivalent experience.
3 years experience managing university ID card office customer-facing operations. Experience with university budgeting, billing, invoice and IDT processes. Experience with serial devices connected to server systems, Crystal Reports, experience with electronic access control systems. Experience with campus card systems. Experience with CBORD CS Gold and Micros 9700 systems.
Applicants must include in their online resume the following information: 1)Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
The University of Texas at Arlington sets the standard for educational excellence in the thriving Dallas-Fort Worth metropolitan area and is one of the nation’s fastest-growing public research universities. With an enrollment of 38,000 on-campus students and an additional 15,000 online degree-seeking students, UTA is the second-largest institution in The University of Texas System. The University ...offers more than 180 bachelor’s, master’s, and doctoral degrees through 10 colleges and schools and is rising in stature through its commitment to transforming the lives of students, pushing the boundaries of knowledge, and serving a growing and diverse community.
UTA has developed a strategic plan, “Bold Solutions, Global Impact” (http://www.uta.edu/strategicplan). Taking advantage of our unique location at the center of the fastest growing urban region in the U.S. and adjacency to the Dallas-Fort Worth International Airport, our vision is to be ‘The Model 21st Century Urban Research University’. To support this vision, our strategic plan focuses on four over-arching themes across the University: Health and the Human Condition, Sustainable Urban Communities, Global Environmental Impact, Data Driven Discovery and Knowledge Management. The College of Engineering is playing a critical role in the advancement of each of these themes.
Our highly ranked academic programs attract the best and brightest scholars from around the world, and our faculty and students consistently receive national and international recognition for their accomplishments. U.S. News & World Report ranks UT Arlington fifth among national universities for undergraduate diversity, we are a designated Hispanic Serving Institution, and the Military Times recently named UTA as the best 4-year College for veterans in the state of Texas. The Chronicle of Higher Education ranks UT Arlington among the 20 fastest-growing public research universities in the United States over the last 10 years.
With a population of 7 million, the Dallas-Fort Worth Metroplex is the fourth-largest urban area in the United States. It covers an area larger than the states of Rhode Island and Connecticut combined. The Metroplex is the economic and cultural hub of North Texas and has the 10th-largest gross metropolitan product in the world. Not only is it an exciting place to live and work, the Metroplex offers UT Arlington a host of unparalleled scholarly, research, and economic activity.
UTA has been a catalyst for redevelopment and revitalization in the central business district of Arlington, establishing a true college town environment in downtown Arlington. UTA’s 20-acre, mixed-use College Park District provides new special events and student living space, restaurants, and parking as part of its broad-based initiative to generate and support economic activity at the city’s urban center. In addition, the University is expanding its footprint in both Fort Worth and Dallas and has plans to increase its global presence building on active partnerships led by the College of Business and the College of Nursing and Health Innovation in Central and South America, South East Asia and the Middle East.
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