This position is responsible for providing leadership and overseeing the onsite patient access services staff. Responsible for the oversight of registration, inpatient/outpatient, and all front office activities. Front office activities include management of the registration/scheduling (where applicable) systems, point of service collections and deferral of services. Also, responsible for receiving and translating all managed care information received from managed care plans and coordinating change in business practice into all affected areas. Ensures best practices are maintained for all front office activities. Assists in establishing/designing/administering/monitoring policies and procedures. Assists in developing and administering salary and equipment budgets. The Manager – Patient Access Services Onsite supports select and multiple SSM hospital facilities and reports to the Regional Manager – Patient Access Services Onsite.
Provides a personal example of living the principles of continuous quality improvement whereby decision making is driven by data, and customer relationships are facilitated both within and outside the system.
Identifies emerging Patient Business Services issues, determines the potential effect on the system and develops recommendations regarding system response for the consideration of the System Vice President – Patient Business Services, and the Senior Vice President – Finance.
Analyzes the financial and operational effects of enacted or proposed federal legislation on the system. Prepares presentations depicting the results for System Management, members of Innsbrook, the SSM Policy Institute and system financial management.
Receives and analyzes quarterly reports, and summarizes and interprets the results to the System Vice President – Patient Business Services, and the Senior Vice President – Finance.
Identifies and recommends potential process improvements in Patient Business Services, and assists with the design and in implementation as requested.
Coordinates system-wide and network projects as requested to achieve best practice
Directs consulting services to entities regarding a variety of revenue enhancement initiatives.
Assists with the preparation of feasibility studies for new businesses which includes the preparation of projected revenues
Directs the technical review of financial analyses and business plans prepared by network, campus or system office financial staff and supervises other members of system office financial staff who may assist in these reviews.
Leads system-wide process improvement initiatives related to revenue initiatives.
Creates a work environment for staff through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance. Encourages and supports staff decision-making within their scope of responsibilities.
Acts as a replacement for all levels of staff when necessary/appropriate.
Oversees the interviewing and hiring for all Patient Access positions, following the AEPC exceptional hiring process and involving peers.
Supports and encourages cultural diversity in the workplace.
Resolves conflicts timely and efficiently. Responds to all opportunities for improvement (OFI) within 5 working days.
Fosters positive relationships within the facilities to achieve a shared vision.
Regularly round in each area of direct report, and provide leadership and support to all staff.
Ensures that monthly meetings and huddles occur to ensure the proper distribution of updates regarding goals, policy changes, and staffing.
Performs technical reviews of staff working 24 / 7.
Identifies and recommends potential process improvements.
Provides consulting on other financial and management issues as requested.
Support, oversee, and manage the performance and productivity of the team as it relates to onsite patient access services and pre-defined goals/targets, while providing continual feedback and guidance to the team, including attendance (see Attendance Policy and Procedure)
Manages the team's compliance with SSM established policies, quality assurance programs, safety, environmental and infection control policies and procedures.
Coordinates with onsite patient access services managers at other networks to reduce patient access denials across the system and maintain a working environment which remains in compliance with local, state and federal regulations at all times.
Oversees development and implementation of system office standardized processes to guarantee the integrity of demographic, financial, and clinical information that is directly related to the registration, admission, discharge and transfer process.
Oversees onsite patient access management team efforts to ensure timely and efficient flow of patients through the registration process (inpatient, outpatient and ER) in multiple locations throughout the facility and 24 hour coverage.
Ensuring timely and efficient flow of patients through the registration process (inpatient, outpatient and ER).
Ensures timely feedback to staff and address performance / quality and training issues as appropriate.
Tracks and reports ongoing financial and operational performance of onsite PAS. Recognize areas of excellence and oversee the development and implementation of action plans within the PAS to address areas of underperformance.
Qualifications Minimum Requirements:
Graduation from an accredited college or university with a bachelor's degree in accounting or finance
Five years of Healthcare Revenue Cycle Experience required
Five years of management experience required
Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship.
Experience as a team leader on business venture projects, and as a team member and team leader on financial planning projects.
Membership Certification with National Association of Healthcare Access Management or Healthcare Financial Management Association preferred
SSM Health - System Office –
SSM Health is one of the largest Catholic health systems in the country and is dedicated to quality and compassionate care for anyone in need, regardless of ability to pay. Based in St. Louis, where its System Office is located, SSM Health operates 20 hospitals in Wisconsin, Illinois, Missouri and Oklahoma. We provide care in various settings: outpatient sites, physician offices, a pharmacy benefit company, an insurance plan, hospitals, nursing homes, home care, hospice, telehealth and a technology company.Our Mission: Through our exceptional health care services, we reveal the healing presence of God.
You’ve known us as many names throughout St. Louis, and now, we’re bringing our hospitals, doctors, home care and other services together under one name – SSM Health. With seven hospitals, 350+ physicians, more than 40 physician locations and 12,000 employees, we are part of something bigger and better. We’re connected to a wealth of resources, expertise and advance technology to help you, your fa...mily and our community live long, healthy lives.
We’ve grown and changed a lot over our 143-year history. Our name may be changing but our mission remains the same