The Completion Coach (CC) assists in the delivery of comprehensive specialized services to enhance the retention and completion results of students at Columbia Basin College. The CC will employ proactive interventions for at-risk students, academic progress monitoring, general systems navigation, educational planning, and provide academic advising during peak registration periods to support retention, persistence, and completion. This position will be responsible for retention efforts and advising for student athletes, and for a comprehensive call-out program to assist students with college transition. The Completion Coach reports to the Associate Dean for Student Completion and Retention.
Closing Date: Open Until Filled (First Consideration closes June 18, 2017 at 11:59 PM Pacific Time)
Develop, manage, and facilitate a student contact and call-out program to assist with college transition and to provide support throughout the quarter;
Develop, manage, and supervise a Student Mentor Program to support and enhance retention and completion for student athletes and the general student body;
Develop and manage an academic early warning intervention program and provide follow-up services for students referred by faculty members to identify and implement retention and completion strategies;
Develop, monitor, and facilitate a degree completion intervention process to alert students to the graduation process;
Provide timely and accurate educational information to students on degrees, certificates, courses, college policies and procedures as well as campus resources;
Deliver developed workshops/presentations on topics to include study skills, college and career planning, financial aid processes, scholarship searches, test preparation, and motivation assessments;
Assist with the organization of the First Year Introduction program;
Assist with educational advising by developing online information sessions and an online advising program;
Assist students in identifying effective problem-solving skills, self-advocacy approaches, decision making, and personal responsibility;
Disseminate information on programs and services to students, college staff, and the community; and
Perform other duties and responsibilities as assigned.
Master's Degree in Education, Student Services, Athletic Administration or related field; and
Three (3) years of increasingly responsible work experience preferably in an educational setting in providing direct support to students.
Five (5) years of progressive responsibility working in a college setting in providing direct support to students.
Skills & Abilities:
Oral Communication: Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;
Written Communication: Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information;
Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;
Project Management: Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities;
Teamwork: Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed;
Visionary Leadership: Display passion and optimism; inspire respect and trust; mobilize others to fulfill the vision; provide vision and inspiration to peers and subordinates;
Change Management: Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluates results;
Leadership: Exhibit confidence in self and others; inspire and motivate others to perform well; can effectively influence the actions and opinions of others; accept feedback from others; give appropriate recognition to others;
Quality Management: Look for ways to improve and promote quality; demonstrate accuracy and thoroughness;
Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments; and
Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
CBC is an Equal Opportunity Employer and operates under an Affirmative Action Plan, in accordance with applicable state and federal laws and regulations. CBC reaffirms its policy of equal opportunity regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability or status as a disabled veteran or Vietnam era veteran. This policy applies to all programs and facilities, including, but not limited to, admissions, educational programs, and employment. Discrimination is prohibited by state and federal laws and regulations, as well as the College policy. Coordination of the compliance efforts of CBC with respect to equal opportunity and disability accommodation regulations is under the direction of Camilla Glatt, Vice President of Human Resources and Legal Affairs, telephone 509-542-5548.
CBC complies with the American with Disabilities Act and Washington's Law Against Discrimination. Applicants with disabilities who require assistance with the recruitment process may contact 509-542-4740 or leave a TYY/TDD message at 509-546-0400 by the application closing date.
Columbia Basin College (CBC) serves the citizens of Benton and Franklin counties in Washington state with two-year associate degrees for transfer to a four-year university, and applied degrees for workforce employment. CBC also provides one-year certificates and basic skills for those pursuing a GED or high school diploma. CBC serves approximately 7,000-8,000 students each quarter.Columbia Basin... College now offers bachelor degrees in Nursing, Project Management, Applied Management, Cyber Security, Information Technology, and Dental Hygiene. These bachelor degrees are in direct response to the needs of our community. As a result of community needs, Columbia Basin College has recently opened our new state of the art Social Sciences and World Languages Center at the Pasco campus.In July 2017, CBC will open its second, four-story Health Science Center in Richland. In addition to training CBC healthcare professionals, the Wortman Medical Science Center will also be a functional medical clinic as part of Kadlec Regional Medical Center’s family medicine residency program.CBC will open a student housing facility in September. This first phase will house 125 students.Columbia Basin College continues its rich tradition of meeting our community's needs with a dynamic faculty, state-of-the-art facilities, and a diverse student body from all walks of life.