JOB TITLE: RN Access Specialist Generalist GENERAL SUMMARY OF DUTIES- The RN Access Specialist Generalist coordinates the access and throughput of patients. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works in collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Mercy Health Mission, Values and Promise. Works closely with clinical staffs, medical staffs, and leadership teams to identify, trend, and report barriers to patient access and throughput.DUTIES INCLUDE BUT ARE NOT LIMITED TO:Coordinates functions in support of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, Nursing Homes, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential access.Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency.Works directly with clinicians at each client facility to ensure timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate final destination plan of care at receiving facility.Ensures accurate and concurrent data collection and maintenance of all patient information, and protects such as defined by HIPAA laws and regulations.Proficient in database entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.Demonstrates the ability to process patient acuity utilizing critical thinking, clinical decision making, and acquired knowledge skills to facilitate patient flow across the continuum of care.Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians and nurses. Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients of all ages of patients served.Serves as a consultant and mediator for physicians (and their offices), NP’s, PA’s, nurses, and ancillary staff. Communicates with physicians and outlying facilities regarding patient access, potential bed placements, and assists with coordinating patient movement from one facility to another based on defined protocols and criteria.Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.Utilizes effective and professional communication to act as liaison on behalf of client facilities between physicians, patient/family, hospital staff, and outside agencies.Tracks and trends operational inefficiencies and makes recommendations to develop action plans to improve processes and systems.Demonstrates knowledge of regulatory requirements to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA laws and regulations; and monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives.Adheres to established policy and procedure and standards of care; escalates issues through the established Chain of Command in a timely mannerPerforms other duties as assigned
QUALIFICATIONSEducation:· Graduate of an accredited school of Nursing; BSN preferredTraining / License / Certifications:Current licensure as a Registered Nurse in the State of OhioSkills:Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision makingAbility to establish and maintain collaborative and effective working relationshipsAbility to communicate effectively in oral, written, and electronic formatsAbility to manage multiple tasks simultaneouslyExperience:· Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred)
Mercy Health (formerly Catholic Health Partners) is the largest health system in Ohio and one of the largest nonprofit health systems in the United States. Mercy Health employs more than 34,000 employees in more than 450 points of care, including 23 hospitals in Ohio and Kentucky.We offer a lifetime of career opportunities, at hundreds of locations, and in a full range of jobs and careers, includi...ng nursing, pharmacy, physical and respiratory therapy, lab, imaging, information systems, food service, building maintenance and housekeeping, business office and administration, health insurance, and more. The Mercy Health team is strong and united as One Team, focused on supporting an unwavering commitment to improving the health of the communities we serve. We are driven by core Values that you can be proud to represent - Compassion, Excellence, Human Dignity, Justice, Sacredness of Life and Service.
We offer competitive compensation and benefit packages, strive to improve diversity and inclusion, provide a wide array of learning and development opportunities and offer wellness programs to help our employees improve their health. We strive to make lives better - mind, body and spirit.
Mission and Values
Mercy Health extends the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and underserved. Our values of Compassion, Excellence, Human Dignity, Justice, Sacredness of Life and Service challenge us to make a difference and be guided by higher ideals in our daily decision-making.
Our commitment to diversity and inclusion is evident in all that we do. We regularly review our effectiveness in recruiting diverse associates and our Diversity Council generates ideas to help us improve. We also participate in events and support organizations that align with our goals
Total Career Wellness
At Mercy Health, we'd like to be your destination workplace for total career wellness. It's a concept that means offering exceptional programs for professional and personal growth and career development, as well as advancement potential. It also means providing a working environment with balance and collaboration.
A premier integrated healthcare system that is rated among the nation's Top 10 Health Systems by Thomson Reuters, we have six award-winning hospitals and more than 80 network locations throughout the Cincinnati area. In addition, we will be opening our new 250-bed West Hospital in October 2013. Career opportunities are available through our system for nurses, pharmacists, technicians and physicians, as well as support staff, administrators and managers.