Reporting to the Manager of Access Services and in conjunction with supervision by the Director of Collection Management, Technical Services, and Access Services and Evening Manager of Access Services, performs a broad range of work in both Access Services and Technical Services including but not limited to the tasks listed below and other duties as assigned. Work includes tasks associated with interlibrary loan, document delivery/reserves, ordering/receiving materials in all formats, materials processing and catalog maintenance. Also provides excellent public service at the Information Desk and performs stacks maintenance tasks.
1. Receives and processes requests for books, journal articles, and other media formats for Yale-affiliated patrons. Searches bibliographic resources to verify or correct inaccurate citations. Uses a variety of formats to receive and send materials.
2. Processes and de-processes print materials for reserves; scans/links electronic materials for reserves; records reserve processing statistics; communicates with faculty regarding questions. Troubleshoots reserves problems.
3. Scans documents for delivery to desktop.
1. Provides services at the information desk. Using independent judgment responds to or refers requests for appropriate action. Answers directional and basic information questions using print and electronic resources. Interviews library patrons to determine scope and depth of requests according to established procedures and guidelines. Advises, screens and refers patrons to librarians using a triage system. Assists Yale and non-Yale patrons in the use of collections and resources in-person, by phone, email and other forms of communication. Uses knowledge of the online catalog and general databases to assist patrons in searching for known items and verifying citations. Answers questions concerning library access policies, various libraries, and the location of books in the stacks.
2. Assists with support for patrons in use of software. Troubleshoots and addresses problems with public workstations, equipment for loan, copiers, printers, scanners and other technology equipment. Refers problems to appropriate next level, when appropriate.
3. May be responsible for opening and/or closing the library.
4. Understands the complex environment of a large research library and is able to clearly articulate policies and procedures to patrons.
1. Receives issues of periodicals, ensuring accurate and complete holdings information. When titles change, split or combine, brings in new records or creates provisional records. Creates holdings for new records. Assigns predictive patterns to records.
2. Receives monograph and other non-serial materials and processes invoices.
3. Prepares items for the shelves by labeling, stamping and applying security tapes.
1. Sorts, shelves, shifts, and shelf reads CSSSI materials.
2. Pages from stacks, including holds and other call-slipped items.
3. Performs book searches.
4. May collect materials from drop boxes and other areas and discharges as needed.
5. May transport library materials to campus departments.
1. Prepares materials for transfer to LSF, including updating catalog bibliographic, holdings, or item records. May require re-linking items and suppressing holdings.
2. Processes withdrawals, including necessary changes to catalog records.
3. Collects and records statistics and other data using spreadsheet or database software; may compile or tabulate statistics.
4. May train, oversee and monitor work of student assistants in a variety of tasks.
5. May contribute to the development of workflow and procedure documentation.
6. May be required to work holidays and recess days; may be required to substitute evenings and weekend.
7. May be required to assist in disaster recovery operations.
Posting Position Title: Library Services Assistant 4
University Job Title: CSSSI Library Services Assistant
Work Week: Standard (M-F equal number of hours per day)
Required Skill/ability 1: Demonstrated proficiency working with MaRC records including creating or updating brief (or full) records, proficiency with bibliographic searching and identifying best record using Voyager or other Integrated Library System or a union catalog (such as Worldcat).
Required Skill/ability 2: Excellent computer skills including proficiency using MS Office in a collaborative, cloud-supported environment utilizing shared file space, or proficiency with comparable software.
Required Skill/ability 3: Commitment to and demonstrated ability of providing excellent customer service in a library or other information service setting and the ability to work comfortably and effectively with faculty, staff, students, and other library patrons and co-workers in a culturally diverse academic environment.
Required Skill/ability 4: Demonstrated ability to work both independently and in a team, including setting goals and determining workflow priorities collaboratively and independently, and taking responsibility for one's work and one's team contributions.
Required Skill/ability 5: References must indicate high levels of performance and good work habits such as reliable attendance and punctuality, accuracy and attention to detail, self-motivation, ability to organize work, ability to work effectively with others, and diligent performance.
Preferred Education, Experience and Skills: Demonstrated skill using a Reserves Management or Interlibrary Loan System (such as Ares or ILLiad). Experience with ordering and receiving library material: Ability to work with calendar meeting requests. Familiarity working with SharePoint, Box, Dropbox, and/or other cloud-based collaborative workspace. Familiarity with scanning on an overhead scanner.
Required Licenses Or Certifications:
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.