Access Services comprises the circulation, course reserves and stacks maintenance functions of the Kennedy Library. Primary activities of this position include staffing the circulation desk and/or overseeing daily circulation operations; checking library materials in and out using library systems; updating and maintaining the patron database; preparing circulation reports; following-up on overdue materials and collecting fines; handling lost and damaged materials; overseeing stack maintenance; assisting patrons in finding materials and with questions related to circulation policies and procedures; and resolving patron problems related to circulation functions.
Under the general direction of the Director of Access, Operations, and Administrative Services, the incumbent in this position is a member of the Access Services team and in coordination with Access Services staff, is responsible for providing lead oversight of the more complex and/or specialized technical and paraprofessional Library Access Services functions on evening shifts during the academic year. Activities during evening shift include: staffing the circulation desk and/or maintaining circulation operations; supervising Access Services student assistants, closing the building; monitoring public areas of the building, interacting with library patrons to maintain a positive and safe environment, and noting problem areas and communicating them to supervisors and University Police; checking library materials in and out using library systems; updating and maintaining the patron database; overseeing student shelving; assisting patrons in finding materials, and with questions related to circulation policies and procedures; and resolving patron problems.
As a requirement of this position, incumbent must work evening shift during the academic year. This position will also provide support to the Access Services department during particularly busy times of the academic year; will provide backup to Access Services staff for planned and unplanned absences; and provide additional support as needed on special projects. This position will have a set and regular schedule of evenings during the academic year, but rotate to an alternate day schedule during academic break periods due to library hours.
Incumbents at the LSS III level perform more complex and/or specialized technical and paraprofessional library duties to support daily library operations and/or programs. Incumbents often are responsible for overseeing daily operations of a library unit(s), including providing lead work direction to other library and clerical staff, as well as student workers, and may assist in supporting the unit's budgetary and/or other administrative activities.
NOTE: To view the full position description including all the Duties and Responsibilities click here
Minimum Qualifications (Staff Only):
High school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education.
Thorough knowledge of and ability to interpret overall library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures.
Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records.
Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.
Thorough knowledge of library policies and practices associated with the ethical use of and access to library and on-line resources.
Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright and intellectual property protection and the ability to interpret and apply them, as well as explain them to patrons, to ensure compliance.
Demonstrated expertise in using library automated system(s), especially subsystem(s) pertaining to the functional area, including database maintenance.
Ability to investigate and research more complex problems, including analyzing and interpreting information.
Working knowledge of library accounting and budget procedures and allocation processes, and ability to apply this knowledge to assist in handling vendor accounts and the budget process.
Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of or ability to quickly learn campus human resource practices and payroll procedures.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Ability to maintain high quality/standards of work, ethics, commitment, and professional responsibility.
Ability to work independently with little instruction; take initiative, anticipate problems, and solve issues in a timely manner.
Ability to work independently using relevant knowledge to determine the best course of action, and to respond appropriately and calmly to unexpected events or problems.
Strong communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of more complex library and on-line resources both verbally and in writing.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Associate's level degree or equivalent education.
Prior library experience including working in an academic library's Access Services department.
Prior experience supervising students and/or other staff.
Experience with Alma circulation and Primo discovery library management systems (ExLibris software).
***THIS POSITION IS OPEN UNTIL FILLED***
Must be willing to work evenings, 8 hours Sunday-Thursday during the academic year. Must be willing to work days, 8 hours Monday-Friday, during academic breaks and summer quarter.
Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be reliable and flexible to work various shifts (as applicable), including weekends, evenings, and nights, and be willing to switch shifts to meet operational needs.
Must be able to handle large, heavy books and materials, and maneuver fully loaded book trucks safely.
Must be able to work in an environment typical of academic libraries, including exposure to dust from books and materials, variable indoor temperatures and ventilation, regular contact with the public, interruptions in a fast-paced environment, and moderate levels of noise.
Must be able to work in an area where there is frequent traffic, noise and interruption.
In order to provide materials requested by patrons, must be able to retrieve items from library shelves.
Must be willing to travel and attend training programs off-site for occasional professional development.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position classification has been defined as non-exempt and is subject to overtime provisions of the Fair Labor Standards Act (FLSA).
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
May be required to complete a Supplemental Employment Application Questionnaire, which contains questions pertaining to conviction history, and submit it when requested by Cal Poly. This disclosure is confidential and will not necessarily preclude applicants from employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
This classification may be eligible for shift differential pay.
About Us Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
Copyright 2017 Jobelephant.com Inc. All rights reserved.
About California Polytechnic State University, San Luis Obispo
Cal Poly is a nationally ranked, four-year, comprehensive public university, with approximately 17,500 undergraduate, 120 post-baccalaureate, and 900 graduate students. The Cal Poly community fosters teaching, scholarship, and service in a learn-by-doing environment where students, staff, and faculty are partners in discovery. Cal Poly has built an exemplary reputation on its learn-by-doing approa...ch to the preparation of undergraduate and graduate students. It is a distinctive learning community offering academically focused students a hands-on educational experience that prepares them for today's scientific and technical world. Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. U.S. News and World Report has ranked Cal Poly #1 among public master's universities in the western United States for 24 consecutive years. The University values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. As a campus, we welcome and nurture a rich array of different perspectives, ideas and cultures. We encourage international and multi-cultural education in order to prepare students for successful participation and competition in a diverse world and a global workforce. We believe that diversity of our students, faculty, and staff enlivens and enriches Cal Poly’s educational environment.