Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date The First Review Date for this job is: May 29, 2017
Position will remain open until filled.
Departmental Overview Established in 1891, UC Berkeley Extension is the self-supporting continuing education department of the University of California, Berkeley, supporting 30,000 enrollments in over 1,500 courses for college and professional credit, certificate programs in a variety of fields, and non-credit seminars and programs of professional and general interest. The department is comprised of 150 full-time equivalent (FTE) employees and 1,300 part-time instructional staff. University Extension offers courses at 5 facilities throughout the Bay Area---including Berkeley, San Francisco, and Belmont---in addition to the Berkeley Campus and Online.
Whether students are industry professionals or a college graduates preparing for an advanced degree, UC Berkeley Extension has the academic quality they need. Our Science, Mathematics and Biotechnology program allows students to enhance their backgrounds with a variety of lower-division prerequisites and upper-division science courses to prepare for health professions programs, or further their education with coursework in advanced biosciences and biotechnology.
Our coursework will help students:
Prepare for advanced programs in medicine, dentistry, veterinary medicine, nursing, pharmacy, physical therapy and other health care programs Stay current with the industry's latest developments and learn practical knowledge on topics of critical importance to life sciences companies Meet the math and statistics requirements to enter M.B.A. or other advanced degree programs Meet the requirements and improve science grade point averages to be a competitive applicant for graduate school or clinical laboratory science programs.
Responsibilities General Under general supervision, organizes and supports existing public educational courses and assists in the development of new programs and course materials. Works directly with instructors to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction). Track progress of CIA process and alert Program Director of any potential issues. Assists in the recruitment of new instructors. Works with Program Director to identify potential instructors; coordinates instructor interviews. May assist in campus' approval process for certificate program renewal. May assist instructors in the development of their course syllabus. May conduct research on various Continuing Education programs, compiling information to support a Program Director's decision to create a new course or program.
Special Events Assists in organization and coordination of student orientations, information sessions, departmental program support activities, instructor orientations and special events. Serves as the lead in coordinating presentations and event handouts; verifies presentation and handout information for accuracy. Conduct presentations, facilitate workshops and information sessions at events; presents program information to incoming or prospective students.
Operational: Assists in planning and scheduling course offerings and identifying course topics. Work with staff in Extension, on campus and outside organizations to ensure smooth operation of courses and programs. Schedule courses and arrange for classroom space for a portfolio of classes. Provide administrative and logistical support to the department's most complex programs, including monitoring and update online support pages for groups and programs. Establish and maintain files for courses and instructors. Arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials. Ensure that online and in print course information is up-to-date, correcting copy as necessary. Monitor enrollments to ensure maximum numbers and cancel courses as necessary. Maintain waiting lists.
Online specific tasks: Triage student and instructor Learning Management System (LMS) access issues, determining the nature of the issue and route more technical problems to Extension LMS help desk or outside vendor. Monitor student and instructor activity, ensuring that participants are progressing through courses. Based on course enrollments determine whether to open a new course section.
Financial: Assists in developing, preparing and reconciling budgets for program. Based on historical data, prepares budgets for individual courses and seminars. Monitors actual income and expenses compared to course budgets and takes appropriate action to remain within budget. Ensures that instructors have met all contractual agreements prior to the issuance of payment.
Front line support for students and instructors: Responds to inquiries from students, potential enrollees, and faculty using all available resources to market the value of UC Extension programs. Assists students in determining proper courses to complete program requirements. Applies professional concepts in providing advice and assistance to students on certificate programs and courses as needed. Researches and resolves enrollment issues. Resolves student/instructor disputes, when appropriate refers issues to the Program Director. Tracks student progress for certification, alerting Program Director of retention risks. Reviews student records and recommends issuance of program certificate; ensures certificates are processed and sent to students. May assist on grade appeals process. Orients new instructors to Extension policy and procedures. Responds and resolves urgent situations such as last minute course schedule or location changes, informing students and instructors of changes. May create and present training materials for instructor or students pertaining to navigating LMS and/or Extension procedure.
Other duties as assigned
Working knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives. Working knowledge of delivering public educational programs. Working knowledge of current public education programs and trends. Working skills to produce and deliver programs. Working knowledge of conducting needs assessment. Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs. Good reading, verbal, written and interpersonal communication skills, and good presentation skills. Uses business software systems in completion of assignments (e.g., Word, Excel, Access, and Outlook). Bachelor's degree and/or equivalent experience/training preferred.
Salary & Benefits
Hourly pay rate is $19.64-22.03/hour. For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.