This position is responsible for collecting accurate patient demographic and insurance information to ensure proper claim processing.
Coordinates patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository
Responsible for identification of copay and deductibles, communicating patient financial responsibility to patient prior to date of service, and collection of such patient responsibility prior to service.
Coordinates self-pay patient flow to Financial Counselor or program eligibility vendor for identification of possible eligibility for public benefits, those in need of financial assistance or those capable of making payment at time of service or prior to service date.
Reviews input and audits quality to assure accuracy in all aspects of the position, particularly patient type, financial class and insurance codes.
Demonstrate complete understanding and ability to apply registration policies and procedures.
Remains flexible in scheduling to meet department and organizational needs to accommodate the registration process.
Responsible for meeting productivity and quality measures.
All associates of SCL Health System are expected to meet the following in their day-to-day work:
Be available to work as scheduled and report to work on time.
Be available to work overtime if needed.
Be willing to accept supervision and work well with others.
Be respectful of all with whom you interact and act in a professional manner.
Be well groomed and dressed appropriately for your role.
Be in compliance with all SCL Health System policies.
Be sufficiently rested to perform your duties throughout the period assigned.
Demonstrate a willingness to learn.
Be able to communicate clearly, think clearly, and concentrate on assigned tasks.
Be willing to perform other duties as assigned.
The information above is for summary purposes and is not intended to be a comprehensive list of essential functions.
High School Diploma or Equivalent
More than 1 year and less than 3 years
In hospital medical office or insurance experience.
Licensure, Certification or Registration
CHAA (Certified Health Access Associate)
Other: Knowledge, Skills and Abilities
Effective interpersonal and communication skills, including written, verbal and email etiquette. Proven customer service/problem solving skills. Proficient computer skills with MS Office products, including Outlook, Word and Excel. Knowledge of HIPAA regulations
Other combinations of formal education, training and experience may be considered.
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.