Description Occasional evening or weekend work, as well as the ability to participate in a 24x7 on call rotation for major incident support activities. Viewing technology in the context of work, scholarship and campus life, TTS is a university-wide service organization committed to delivering technology services that support Tufts' mission of teaching, learning, research, and service. Understanding that IT enables innovation, TTS prioritizes holistic, human-centered design strategies to create timely and intuitive services, applications and tools that differentiate the Tufts experience. Across our diverse and creative teams, we engage and focus our collective talent to strengthen Tufts' strategic IT capabilities. To keep pace with our community's emerging needs, we continue to evolve our competencies across four main families of practice, including Planning and Design, Service Delivery and Operations, Data Strategy, and Academic Technology. Thinking and acting strategically with technology occurs through strong partnerships and an engaged community. Additionally, for technologies to take on integral meaning to our work, we also need reliable and consistent support in using them. With staff across all of Tufts' campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community and to enable the broadest possible access. Come join our collaborative, flexible work environment, where leadership is valued at all levels of the organization, and opportunities abound to work with leading technologies and learn new skills. The Senior Business Analyst works with business partners within several business functions to align technology solutions with business strategies. The candidate will demonstrate an informed knowledge of a business area to resolve problems on an ongoing basis. Key responsibilities of this position include supporting several moderately complex business processes, working closely with users to understand their needs, translating those needs into technical and functional requirements documentation, and contributing to quality assurance and training initiatives.
Organization: Tufts Technology Services
Employee Status: Regular
Qualifications Basic Requirements: 6+ years of relevant technical or business experience. Bachelor's Degree in a related field. Experience creating requirements documentation, business processes documentation, data flow diagrams, technical and functional specifications using Microsoft Office Suite (Word, Excel, Visio, and PowerPoint), and detailed testing plans. Superb business analysis skills and proven experience leading planning sessions to implement process improvement, gathering, organizing, and interpreting business needs, rules, and processes and translating them into technical and functional requirements. Excellent oral and written communication skills. Ability to manage liaison relationships with business partners. Ability to effectively collaborate with diverse constituencies including project sponsors, business stakeholders, technical stakeholders, and user communities. Provides factual content to feasibility study for standard development projects and enhancements. Expertise in quality assurance and application testing. Strong organizational skills. Demonstrated ability to multitask, set goals and priorities and work effectively under pressure from multiple competing deadlines. Proven ability to work independently and as a team member. Excellent analytical, critical thinking and problem-solving skills. Understanding of business process redesign. Ability to maintain strict confidentiality with sensitive University data. Preferred Qualifications: Previous work experience in higher education. Knowledge of MS Project or other project management tools. Special Work Schedule Requirements: Occasional evening or weekend work, as well as the ability to participate in a 24x7 on call rotation for major incident support activities. Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds. Please see the Tufts University non-discrimination statement.