Southern New Hampshire University's traditional campus is seeking a Director for the Learning Center. The Director of the Learning Center contributes to the development, coordination and implementation of programs and resources to support student success and learning on the main campus of SNHU. The Director will promote and enhance opportunities to support learning for students with broadly diverse preparation and ability. The Director will manage the Learning Center strategic goals, staff and peer educators to satisfy the growing demand for academic support, create awareness and access to Learning Center resources, offer proactive and preventative planning and outreach, and improve student retention and graduation.
SNHU is a student-centered and rapidly growing university known for innovation and initiative. The Learning Center plays a critical role in the success of our students—and hence the success of the institution.
Essential duties and responsibilities of this position include the following:
- Direct day-to-day Learning Center operations
- Directly manage the Learning Center's, four graduate assistants, seven full time staff, and over 100 peer educators
- Provide centralized academic support in accordance with University core values and strategic goals
- Promote opportunities for program development and on-going best practice assessment and quality review efforts
- Build and maintain support relationships with various campus academic and administrative units (i.e. academic affairs, advising, admissions, finance, financial aid, registrar, residence life, etc.) to support the goals and reach of the Learning Center
- Maintain records, reports and data to assess student experiences and success with Learning Center staff and programs
- Collect data from across the University College (UC) campus to predict future needs for academic support in order to prepare appropriate programs and staffing levels to meet the needs of SNHU students
- Prepare regular reports on the services provided by the Learning Center and the impact of tutoring, mentoring, workshops, and other niche programs on student performance and persistence
- Develop and maintain $600,000 department budget
- Master's Degree (preferably in Education, Counseling or a related field)
- 5 – 7 years' experience within an academic support area (preferably in higher education)
- Knowledge and experience with developmental education and current trends in learning theory and academic support
- Ability and experience with successfully managing a large group of people and projects (preferably in higher education)
- Compassionate leadership skills and a strong commitment to student success
- Familiarity with assessing program success in an academic, student success and retention context
- Strong budget management and financial analysis skills
- Solid (intermediate to advanced) MS Office expertise (Outlook, Word, PowerPoint, Excel), and appropriate technical competence with other computer systems
- Experience in higher education
- Familiarity with research and best practice in student development, cognitive development and motivation
- Experience with current academic support technologies
- Demonstrated success in assessment practices and project management
Typically Monday through Friday, 8am-4:30pm with flexibility to support evening and weekend hours/events as needed.
A background check is required for employment. Please submit a Cover Letter, in addition to your resume, with your application.