NYU Langone is one of the nation's premier academic medical centers that includes five hospitals (Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, Hassenfeld Children's Hospital of New York, and NYU Lutheran Medical Center) and more than 200 ambulatory locations across the New York metropolitan area. It also includes NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Learn more about NYU Langone.
We have an exciting opportunity to join our team as a Care Management Assistant.
In this role, the successful candidate Responsible for providing administrative support services to all staff in the Care Management Department. Processes correspondence related to all care management functions (i.e., communications from third-party payors, discharge appeals, etc.). Responsible for maintaining the integrity of the departmental care management databases (departmental server, Canopy/ECIN Care Management System). Prepares care management reports to aggregate the data to use as information for tracking, trending and problem identification
- Performs other duties as assigned.
- Orders/maintains an inventory of supplies for the department section. Makes arrangements to appropriate repair vendor when office equipment not functioning.
- Collects, updates, and summarizes data and statistics as requested. Composes, prepares, edits general correspondence, and routes incoming mail to the appropriate section. Sets up and maintains proper documentation and files of all departmental and program activities.
- Greets, directs, and responds to the needs and requests of the staff, patients, and general public.
- Utilizes hospital information systems (ICIS, EDR, and EPASS) as they relate to Care Management.
- Coordinates the arrangements for referrals for transportation, durable medical equipment, residential facility placements and other facilities as needed for all eligible patients.
- Assists in obtaining authorizations for transition to the next level of care (i.e., home, acute/subacute rehab facility, transportation, DME, etc.). Contact health insurance provider for information needed for discharge.
- Inputs essential data from third party payors into Canopy/ECIN Care Management or other software systems and/or the Patient Financial Services database.
- Screens telephone and fax requests. Responds to inquiries and makes appropriate referrals.
- Serves as central intake worker for variety of departmental functions (i.e., utilization management, discharge planning, etc.).
To qualify you must have a Graduate of a business/secretarial school or the equivalent combination of education and work experience. Minimum of three years of secretarial/administrative experience in a related setting. Effective oral, written communication and interpersonal skills including ability to work collaboratively and cooperatively within a team and internal and external customers. Strong organizational skills and ability to set priorities. Must be able to manage a variable workload. Must be flexible in a changing environment. Excellent written and verbal communication skills required. Proficient in the use of Microsoft Office
Associate's or Bachelor's Degree preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.