Director of the Graduate Program in Pastoral Ministries
Santa Clara University
Department: Religious Studies
Part Year: No
FLSA Status: Exempt
Standard Hours (hours per week):
The position is responsible for developing and executing a strategy that ensures program goals are reached. In addition, the position is responsible for directing all operations of the Graduate Program in Pastoral Ministries .
Essential Duties and Responsibilities:
A. Strategic planning
1. Continually research and analyze current markets with goals of understanding trends, forecasting future direction and identifying competitors and aspirational programs.
2. Continually search for new market opportunities.
3. Analyze enrollment trends and current student needs with goal of providing suitable short- and long-term enrollment targets to program leadership.
4. Use data-driven models to provide periodic assertions about potential growth areas.
5. Develop, implement and re-evaluate resource models aligned with programmatic goals.B. Operational management
1. Submit budget requests and other financial reporting as needed.
2. Manage faculty salary, staff salary, operating budget, financial aid, gifts and reserves to ensure program meets financial targets.
3. Hire, train and supervise staff and student employees.C. Marketing and communications
1. Develop and implement program branding and positioning.
2. Represent the program and manage the relationship with current diocesan partners.
3. Develop and manage new partnerships with dioceses across the western USA and other areas (as developed).
4. Collaborate with college external relations officer and development office to engage current and potential donors.
5. Collaborate with alumni office and college external relations officer to engage program alumni.
6. Participate in campus and community activities to raise the profile of the program.
7. Develop and implement comprehensive marketing plan.
8. Develop and manage the creation of marketing collateral and advertising.
9. Design and execute prospective student communication plan (events, advertisements in different venues, brochures, applications, web site, take-aways, etc.) from the point of initial contact through matriculation.
10. Track and analyze effectiveness of marketing initiatives and activities.D. Oversee student services
1. Manage and directly participate in activities related to promotion of programs to target groups and referral sources (preparation, local and non-local travel, fairs, one-to-one events, information sessions, follow-up, respond to queries, etc).
2. Develop plans and goals for the mining of prospective applicant data and implement strategies to increase effectiveness of outreach to prospective students.
3. Develop and implement strategies for involving alumni/ae and current students in recruitment process.
4. Research additional methods to reach target groups.
5. Benchmark activities with competitors and aspirational schools.
6. Expeditiously implement adjustments.
7. Direct all evaluation activities: application process, financial awards, management of matriculation and yield tactics. Set and execute financial aid award strategy.
8. Determine and implement improvements to process including technical options.
9. Develop, implement, and evaluate new student orientation sessions.
10. Advise students with course selection, program requirements and program policy and procedures relating to degree progress.
11. Develop and ensure accuracy of program timetables and degree check sheets.
12. Develop and implement scheduling process. This includes initial scheduling and monitoring ongoing enrollment activity.
13. Ensure integrity of registration process.
14. Document implement and evaluate effective and efficient procedures.
15. Develop, plan, implement, assess and attend social, networking and career-relevant events for students. Incorporates stakeholders (e.g., alumni/ae, relevant university offices) as needed.
16. Monitoring and assuring accuracy and integrity of records databases, graduate bulletin and registration and advising documents.
17. Conducting and monitoring appropriate reports on student enrollment, retention and graduation rates.
18. Efficiently and accurately managing and executing the academic standing review of students, student petitions and the degree audit process.
19. Conducting or facilitating research on graduate programs, students and enrollment management issues and administrative initiatives as needed.E. Coordinate quality assurance of instructional program
1. In conjunction with department, recruit faculty in accordance with university, department and program mission and vision statements.
2. Consult the department curriculum committee regarding curricular changes.
3. Work with department assessment committee regarding assessment of student learning.
4. Work with department evaluation committees to develop evaluation and feedback for program faculty.F. Other duties as assigned.GENERAL GUIDELINES1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.
Provides Work Direction:
Supervises one staff position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference, training sessions and recruitment activities within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, venders or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with frequent interruptions.
Availability on some evenings and weekends required.
Knowledge of financial planning and budget management.
Knowledge of enrollment management strategies and best practices.
Working knowledge of the Spanish language preferred.
Strong interpersonal, organizational, strategic planning and creative problem-solving skills.
Strong leadership skills with vision and integrity.
Professional, service-oriented demeanor.
Exceptional written and verbal communications skills.
Strong managerial skills.
Proficiency with Microsoft Office Suite.
Strong organizational skills and ability to juggle multiple projects successfully.
Ability to think strategically, prioritize effectively, meet revenue goals, meet deadlines and accurately process information and budget efficiently.
Ability to think strategically while balancing attention to detail, anticipation of needs, and excellent organizational skills.
Ability to work both independently and collaboratively.
Ability to work effectively with a wide range of internal and external constituents including deans, faculty, staff, students, diocesan personnel and Church officials.
Ability to speak articulately for the program and to cultivate collaborative relationships that further the program mission.
Ability to work well in fast-paced, dynamic work environment.
Ability to counsel applicants and students with discretion and maintain appropriate levels of confidentiality.
Ability to communicate effectively to multiple audiences and diverse groups.
Appreciation for and understanding of the principles of a Jesuit education.
Education and/or Experience:
Masters degree required.
Five to six years experience in progressively responsibly positions. Higher education or other not-for-profit setting preferred.
Salary Information: $64,052-$75,304
Open Until Filled: Yes
Special Instructions to Applicants:
To view the full job posting and apply for this position, go to https://jobs.scu.edu
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in Californias Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus masters, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all masters universities in the West by U.S. News and World Report, Santa Clara University is Californias oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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