Circulation & Privileges Specialist - 75018
Description The Access Services department at Stanford University Libraries (SUL) seeks a creative, energetic, and focused individual to fill the role of Library Circulation Specialist.
Tuesday-Saturday, 10:00 am 7:00 pm
The Circulation Specialist will work at the Circulation Desk at Stanfords Cecil H. Green Library. S/he will ensure the proper flow and availability of library materials to users. S/he will provide excellent customer service by charging and discharging library and course reserve materials, answering questions, providing technical and computer assistance, issuing access and borrowing cards to affiliated scholars and fee borrowers, and processing new materials. S/he will also take payment for library fines and fees. S/he will be called upon to successfully interpret and communicate SUL policies and procedures and develop a rich and varied knowledge of SUL resources and University services. S/he will assist in compiling and generating department statistics.
The Specialist will troubleshoot and maintain library technology, including printers, copiers, scanners and cash-to-card machines, using established procedures. S/he will resolve routine hardware/software problems and manage referrals.
Public Interaction, including job duties such as:
Perform routine circulation functions such as charging, discharging, managing holds, and accepting payment of library fines
Refer fine appeals to supervisor
Perform routine library privileges services according to established policies and procedures: create/update library cards and issue borrowing privileges. Assist patrons with access problems, route problems to supervisor.
Release keys and combinations to assigned study spaces and lockers
Answer informational and ready reference questions in person and via email with clarity, accuracy and professionalism
Instruct users in the use of library catalog and other basic informational resources
Materials Processing, may include job duties such as:
Receive and prepare new acquisitions and items paged from off-auxiliary libraries
Process new books prior to shelving and notify requesting patrons of availability
Create, maintain or delete records for Course Reserve collections
Receive and process items from auxiliary libraries; prepare return shipments.
Collection Maintenance, may include job duties such as:
Process print and online Course Reserve materials
Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery)
Perform searches for missing items
Computing Support, including job duties such as:
Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
Monitor library email account and reports
Edit library web pages as needed; monitor and update links
Assist users and perform basic troubleshooting for library technology such as photocopiers, printers, microfiche readers, etc.
Building duties, may include job duties such as:
Opening and/or closing activities such as managing doors, lights and computers;
May perform walk-throughs to monitor or clear the building of all patrons
Investigate door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate.
Qualifications Minimum Education and Experience Required:
Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.
Knowledge, Skills and Abilities:
Experience with direct interaction with patrons
Demonstrated supervisory experience
Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
Demonstrated interpersonal and organizational skills
Able to apply judgment in choosing procedures and evaluating alternatives
Demonstrated ability to perform detailed tasks accurately and efficiently
Possess strong communication skills in English
Demonstrated ability to be flexible and work well under pressure
Record of excellent attendance
Ability to push a cart weighing up to 650 lbs. that requires an initial push force up to 70 lbs.
Ability to work in an environment that is dusty and or moldy
Ability to lift books that are up to 10 pounds
Ability to kneel and reach
Must be able to stand for many hours
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http://adminguide.stanford.edu/.
Location: University Libraries
Job Code: 1732