Provides support and customer service to all participating sites.
Applies a broad knowledge of measurement, analysis and performance improvement to lead, manage and coordinate complex surgery-based quality and process improvement projects throughout the collaborative/across the State.
Coordinates with Statistician to identify best practices through data analysis and interpretation. Summarizes and presents the data to key stakeholders across participating sites.
Demonstrates a thorough understanding of the MSQC reports application to provide guidance, recommendations, and input on the development of future iterations of performance feedback.
Facilitates adoption and implementation of best practices by collaborative members/participants. Promotes performance excellence in surgical care across the collaborative/State.
Provides external support to collaborative hospitals for quality improvement initiatives to include provision of data, relevant literature, access to experts and other resources
Assists in the facilitation of internal QA/QI for the collaborative to include adherence to performance metrics, retention of site Surgical Clinical Quality Reviewers and customer service.
Assists in the review and assessment of all existing and new data and data collection process requirements, ie. MSQC Operations Manual revisions, participation with Definition Committee, new program development, alpha testing of new program material or program updates.
Assists in orientation and training of new Surgical Clinical Quality Reviewers (SCQR).
Investigates, identifies and resolves data discrepancies, and troubleshoots data collection issues.
Reviews, manages and addresses SCQR concerns, i.e. data definition clarification, fulfilling program requirements, managing potential gaps in data submission due to vacancies/maternity leave/illness, etc.
Assists in the completion of Inter-Rater Reliability (IRR) data audits in accordance with MSQC inter-departmental policies.
Participates in inter-departmental activities, i.e. hosting collaborative-wide meetings, conferences, conference calls.
This position may require travel to hospitals, site visits, and meetings about 5-10 times/year.
Proficiency in MS Word, Excel, PowerPoint
Exceptional interpersonal skills; strong oral and written communication skills
Demonstrated professionalism, flexibility, and discretion in all aspects of work
Evidence of exceptional organizational skills and attention to detail
Ability to handle multiple tasks, and to work independently
Ability to successfully interact in a diverse team environment
Licensed as a Registered Nurse in the State of Michigan
Previous experience as an MSQC SCQR
Previous registry experience as a data abstractor
QI/QA and project management experience
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.