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The Michael G. Foster School of Business at the University of Washington consistently ranks among the top business schools in the United Statesfor both undergraduate and graduate degrees. The Foster School serves more than 2,500 students. With one-in-four UW freshman applicants requesting business majors, demand for Foster School business education is significant and growing.
The Michael G. Foster School of Business IT Department has an outstanding opportunity for an part time 50%FTE,Event Technical Coordinator for both public events and classes at the Foster School. The Event Technical Coordinator will combine a technical understanding of operating and troubleshooting equipment within the Foster School's public spaces with an ability to gather, understand, and accomplish the goals of event stakeholders.
Competitive candidates will have demonstrated the ability to work with clients in a professional and supportive manner, providing technical support in the context of live events or classes. Inherent to the success of this position is planning the technical aspects of an event with clients who have varying degrees of technical skill and the grace under pressure to provide technical support during live events.
This position provides opportunities to work in an ever-changing environment.
The requirements for individual events are never the same, and no two days will ever be quite the same in this position as a result. This position also offers an opportunity for a technically minded individual who also enjoys working face to face with clients to develop both their technology and communication skillsets on a daily basis.
Duties and Responsibilities:
Technical event planning and support
Uses UW Connect, our support desk system, to communicate with clients using Foster School spaces. This includes answering information requests, scheduling support in public spaces, determining user needs for future events, gathering more information as needed for troubleshooting, and transferring incorrectly sent to appropriate support portals.
Provides live event support and troubleshooting for high profile and technically complex events. This includes recording events, providing live sound mixing, event setup and teardown, and accommodating change requests as the event progresses.
Determines event goals and requirements, as well as how to meet them with available resources. This includes listening to client requests, helping them understand the capabilities of Foster public spaces and our equipment pool, and renting or purchasing equipment when appropriate.
Solicits and catalogs feedback regarding events to identify areas of need and potential growth for Foster IT's event services. This includes following up with clients after their events have been completed, utilizing the feedback capabilities of our service desk software, and occasional interviews with our most prolific internal customers to assess where their needs differ from our capabilities.
Coordinates with UW IT, Foster Facilities, and Foster Instructional Media to ensure event support outside the scope of Foster Learning Spaces is available to clients. This means developing the institutional knowledge to know what requests to redirect to other organizations within the UW and interacting with those organizations in a professional and helpful manner.
Changes our event spaces and equipment to serve our mission more effectively. This includes researching, developing, pricing, and implementing changes to our public spaces.
Programming audiovisual equipment, pulling and terminating cable, setting IP and EDID tables, and other system configurations are all aspects of this work
Management and development of student operator team
Trains and supervises the student employee positions in Foster Learning Spaces. This means developing the technical skills of our student employees so that they can provide tier one troubleshooting in our event spaces, classrooms, and computer labs, as well as their professional communication skills, so they can interact with customers appropriately in our service desk applications, phone conversations, and in person meetings.
Leads the hiring process for new student employees as needed. This includes writing job descriptions, posting them on Husky Jobs, screening applications, and interviewing promising candidates.
Develops criteria for testing student employee skills. This includes combining the results of practical exams with on-the-job performance and customer feedback to determine which student employees should be our leads and how best to use their skills.
Creates efficient schedules for the student team. This means scheduling our student employees while keeping in mind our peak support times, official building hours, event coverage, and employees' quarterly schedules.
Provides live support for Foster classes in both Foster and UW managed classrooms when other support is unavailable. Providing support to classes is very similar to event support, requiring calm, decisive responses to user issues.
Escalates requests regarding Foster classes to appropriate support, such as Foster Facilities and UW IT.
Provides support for other Foster IT operations as needed, which may include live camera operation for Foster Instructional Media of installation support with other members of Foster Learning Spaces.
For detailed information on Benefits for this position click here.