The Patient Financial Advocate II is responsible for operating in a liaison role between the care site, provider clinics and the Revenue Service Center for hospital and provider clinic billing questions, inquiries and issues. In addition, this role provides assistance to patients or family members of patients who have questions regarding financial issues on a hospital account/statement or provider account/statement; to include medical coverage, payment plans, explanation of charges and financial assistance programs. Is able to confidently handle patient complaints with onsite resolution, questions and concerns on all aspects of the patient's statement(s) while maintaining professionalism and cooperation. This position must demonstrate excellent customer service skills to assure that patient and family needs are met in a timely manner. This role plays an integral part with Point of Service collections when working with patients on current or past accounts. Multiple Cashiering functions are also a part of this job description. This position is responsible for adhering to all compliance requirements mandated by CMS, HIPAA, JCAHO, etc.