The Coordinator-Quality Improvement promotes a culture of continuous learning and improvement driven by evidence; manages and analyzes data; supports the Agency’s Quality Improvement processes and systems.
The schedule for this position is: 9am-5:30pm, with occasional evenings and weekends as needed.
Mercy Home for Boys and Girls is an Equal Opportunity Employer.
Effectively represent and promote the department’s goals and purpose in the Agency
Analyze data sets to measure clearly articulated outcomes for all services and functions of the Agency
Promote the use of data to improve Agency functioning, achievement of outcomes, and organizational learning
Assist with the analysis and interpretation of data and the development of reports and strategies to effectively communicate data and outcomes to multiple audiences, internal and external.
Monitor and troubleshoot data quality, identify weak areas in data entry processes that require attention and follow up with action to resolve the issues.
Design and oversee the Agency’s stakeholder engagement processes, including the administration of the Agency’s survey functions
Design and implement a process for long-term outcomes evaluation, including post-residential data collection processes
Support agency-wide QI processes, including the development of improvement projects, completion of notes, scheduling of meetings
Develop, revise and maintain all policies and procedures related to the Quality Improvement function
Assist in training Agency staff on the Agency’s QI process and framework
Ensure proper documentation of QI activities in accordance with best practice & accrediting body requirements
Uphold and contribute to data visualization and reporting standards established by the department
Support users in the adoption and ongoing use of the Blueprint application
Complete ad hoc data analyses as assigned
Maintain own professional development and professional networks to support continuous learning
Other tasks as assigned by the Vice President – Organizational Development or Director – Program Evaluation
Bachelor’s degree, ideally in the social sciences or similar field; Master’s degree preferred
Experience in the nonprofit or social sectors
Understanding of youth development and human development concepts
Competency in basic statistics
Competency in basic research principles
Experience analyzing data sets and communicating findings
Ability to depict data graphically and facilitate conversations about data with a variety of audiences
Ability to critically read and analyze research and published data objectively
Dedication to professional growth and skill building in self and others
Composure under pressure, flexibility, and quick-thinking
Highly confidential, trustworthy and tactful
Ability to build effective and constructive relationships with others and provide excellent customer service
Excellent active listening skills, ability to build rapport, and patience
Promote good interpersonal relations and teamwork among staff
Planning acumen to break down projects into manageable steps and organize people and projects to accomplish a goal
Excellent follow through on achieving goals and completing assigned tasks
Experience in different presentation/facilitation settings: one-on-one, small groups, and large groups
Systems thinker, designer, and implementer
Value quality improvement and use of data to improve Agency functioning and outcomes
Regular and predictable attendance, with willingness to work flexible hours as required by the positions’ responsibilities.
Willingness to learn new skills and take on new challenges as the needs of the department evolves.
Proficiency with MS Office products including Word, Excel, PowerPoint, and Outlook.
Capacity to become proficient in Tableau (or other business intelligence tool), Microsoft Visio, Microsoft Access, Microsoft Publisher, SurveyMonkey or other advanced tools to further the work of the department
Open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population, including implications of working with data collected about these clients.