The Library Assistant 2 coordinates and performs a variety of library tasks to support both Galter Health Sciences Library (GHSL) patrons and professional staff. This role prioritizes, directs and responds to matters that arise in the library. This position creates and maintains associated documents, and alerts supervisor of critical issues and upcoming events. The Library Assistant 2 answers intermediate level questions about library resources including physical materials, electronic resources, computer hardware and software, and library digital initiatives. This role provides superior customer service to internal and/or external customers and may act as point person for up to 2 competency areas below, coordinating projects and services in that area. This position actively participates in departmental and all-staff meetings as well as one or more working groups based on personal interest and /or need.
Please Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical requirements include daily lifting / carrying / moving of objects and books weighing up to 30 pounds.
- Ability to reach, bend, climb, stoop, crouch, lift, push and/or pull objects and or furniture while shelving or maintaining the library.
Circulation and Library Access
- Troubleshoots issues and advanced questions relating to the ILS and location of items. Serves as the resource person for student workers at the Circulation Desk.
- Provides basic interpretation of policies and procedures including access, circulation, and space usage; explains and answers questions that may arise; recommends changes.
- Performs basic and advanced fulfillment functions in the integrated library system (ILS). Guides others in use of ILS.
- Responds to unanticipated issues.
- Works independently at the desk, assisting patrons and performing full range of circulation functions in the integrated library system (ILS)
Collection and Library Maintenance
- Understands theoretical and practical aspects of remote access, various library equipment.
- Troubleshoots and resolves connectivity and usage issues with a wide variety of equipment in the library.
Resource Sharing and Reserves
- Acts as point person for both customers and staff regarding the service area Processes ILL requests
- Reviews processes and procedures and proposes improvements. Raises issues to supervisor; begins to outline potential solutions for these problems.
- Guides junior staff through challenges and questions.
- Assists with billing / payment to other individuals or institutions; understands copyright implications for the service area.
- Collects statistics and reviews data to investigate trends, answer questions and inform decisions; communicates this information to supervisor.
- Monitors the professional landscape through reading and attending conferences;
- Seeks information and ideas from professional peers to answer questions and improve processes; Provides answers and input from our perspective to others.
- Position specifics:
- This position supports the Borrowing and Document Delivery function of the Interlibrary Loan department of Galter Library. The employee performs all functions associated with the borrowing of materials for Galter patrons from other libraries from initial request through item return.
- Confirm the accuracy of requests by verifying the citation and determine if the request can be filled from locally available sources within license agreements or guidelines.
- Process requests for loans and copies of materials not available locally on behalf of the FSM community, via ILL management systems OCLC, DOCLINE and ILLiad.
- Research and Information Services
- Staffs the service desk, monitors email, and fields user inquiries requiring intermediate knowledge or expertise where minimal user instruction may be required. Triages difficult questions to the reference librarian on-call or the appropriate liaison librarian.
- Identifies appropriate resources in library collections in response to user queries.
- Coordinates work of LA1, temporary/work-study students, etc.
- Performs other related duties as assigned.
- A high school diploma or equivalent required.
- Minimum 2 years' library experience or other relevant experience (general office / clerical /customer service / retail) required.
- Intermediate computer skills and knowledge of multiple software programs.
- Strong customer service skills.
- Exceptionally reliable and have demonstrated reliability in prior work experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
- Excellent interpersonal, communication and organizational skills and ability to establish positive working relationships with a wide variety of people ranging from students to peers to faculty members.
- Aptitude and desire to learn new skills and technologies
- Adaptability. Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.
- Strong sense of responsibility and reliability; must be able to assume responsibility for entire library as needed.
- Initiative. Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
- Problem Solving. Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
- Ability to work both independently and as part of a team.
- Ability to handle multiple short and long term tasks simultaneously.
Preferred Qualifications: (Education and experience)
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience; OR working toward a college degree.
- 3+ years’ experience in a library or equivalent environment, in particular an academic or research library.
- Familiarity with standard library methods and procedures.
- Familiarity with Alma integrated library system, ILLiad interlibrary loan management software, Bibliographic searching experience.
- Ability to work independently with minimal supervision.
- Previous supervisory or project coordination experience.
- Familiarity with DOCLINE (the National Library of Medicine’s automated ILL system)
- Familiarity with Get It Now and/or Reprints Desk
- Experience with ILL, particularly at an academic or research library in borrowing or document delivery
- Working knowledge of copyright law, applicable guidelines and e-resource licensing agreements as applied to document delivery services
Preferred Competencies: (Skills, knowledge, and abilities)
- Facility using library research databases, integrated library systems.
- Facility using Interlibrary loan systems and software.
- Basic skills in Microsoft access or other relational database query language.
- Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.