A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Center for Global and Intercultural Study (CGIS) develops inclusive and accessible educational opportunities around the globe, primarily for LSA undergraduates. Our academically rich programs foster intellectual curiosity and intercultural understanding by encouraging students and faculty to engage with host communities through conscious and responsible participation. CGIS offers over 100 programs in 40 countries, from short-term summer programs to traditional semester- and year-long study abroad. CGIS is committed to furthering diversity within study abroad.
Responsibilities of the Senior Intercultural Programs Advisor position include the following:
Manage a portfolio of CGIS programs, work with CGIS marketing staff and campus partners to promote programs, provide information about financial aid options and admissions requirements / processes, provide general advising concerning program selection and student life aspects of studying abroad such as health and safety, diversity, cultural immersion, academic and career goals. Respond to student, parent, faculty, and staff inquires via phone calls, walk-in sessions, appointments, and e-mails during the various stages of off-campus program participation including pre-application, pre-departure, onsite, and U of M. Facilitate the application process, application review, the admissions process, program coordination, and post-program processes. Hold pre-departure orientations and unpacking sessions, serve in mentorship role to CGIS advisors.
Oversight of Policies, Procedures, and Student Conduct
Ensure all CGIS students meet pre-departure requirements. Coordinate background checks, hold disciplinary meetings, implement behavioral contracts, and update students' files as needed. In conjunction with Health and Safety Coordinator and Director, respond to student disciplinary issues onsite, coordinate response to disciplinary cases with appropriate units on campus and with partners abroad. Serve as a resource for advisors concerning challenging communications with students, parents, partners, etc. Manage departmental record retention policies related to student and program materials. Participate in working groups such as the M-Compass team, serve as a point of contact with the Office of Financial Aid, LSA Scholarships, and other units as appropriate.
Student Employee Supervision
Interview and make hiring decisions for the CGIS student assistant and program assistants. Lead training and predeparture meetings for program assistants, set workload expectations and respond to faculty director concerns about job roles or performance, provide supervision and assist with onsite issues. Supervise CGIS student assistant, approve time, identify projects and provide feedback.
Incoming Exchange Programming
Develop and oversee comprehensive intercultural programming plan to support incoming exchange students. Identify ways to maximize student learning and resources by strategically partnering with other offices where appropriate. Act as a liaison with the Office of Undergraduate Admissions and coordinate arrival services with the Office of New Student Programs and University Housing. Set and maintain a budget for incoming exchange initiatives and organize extracurricular activities. Assist students with course registration, visa and insurance issues, student involvement, and other areas of concern. Track exchange balances and facilitate relationships with partner institutions.
Participate in after-hours emergency response rotation. Draft, update, and serve as point of contact for faculty and program handbooks. Assist with advisor training. Conference travel and site visits as appropriate. Other projects as assigned.
Bachelor's degree; first hand experience participating in or leading an intercultural program; experience advising undergraduate/graduate students; minimum of two years of previous experience working for a study abroad office or provider organization; knowledge of intercultural learning pedagogy; ability to handle multiple assignments for varied programs with strong organizational skills and attention to detail; ability to work effectively with faculty, staff, students, and partner institutions from many different backgrounds; demonstrated commitment to diversity.
Masters or other advanced degree; some knowledge of U of M policies and procedures; fluency in a second language; experience with StudioAbroad software.
40 hours per week, full-time, days, Monday through Friday, with some evenings and weekends.
Salary range is $45,000 to $48,000 with a higher salary possible for extremely well-qualified candidates.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
- Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
- Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.