The PANN is the key link between SMH and referring physicians and hospitals. S/He obtains clinical information and physician orders from referral sources, determines appropriate level of care, assigns patient status (admission, observation or outpatient), and coordinates the appropriate placements of patients requiring admission, transfer, or for clinically complex outpatient services. The PANN is also responsible for working with Dean Health Plan patients to redirect them to appropriate in network resources. Safe and appropriate placement of patients maximizes throughput and capacity and enhances fiscal accountability.
- The PANN acts as a resource and liaison between the Emergency Room, Nursing Units, Physicians Offices, Urgent Care, Outlying Hospitals, Administrative Supervisor, and other sources of patient admissions and inpatient units. The PAN will facilitate and coordinate patient access, patient placement and communicate with the Administrative Supervisor assuring quality patient care and a safe environment for patients, families and employees is achieved. Communicates with Dean Health Plan to facilitate transfer of members to in network facilities.
- Track and monitor pending discharges and observation status as part of the coordinated patient placement strategy incorporating bed management and InterQual level of care technology.
- Ensures compliance with hospital standards, policies and procedures, as well as accepted professional standards and regulatory guidelines.
- Maintain and foster professional relationships within both the hospital and the community. Support communication and interaction with Internal and External partners including physicians and nurses to facilitate patient access.
- Provide feedback to staff and managers regarding staff performance.
- Supports stewardship through fiscal responsibility, monitoring patient activity and level of care and related staffing resource allocation. Continually evaluate operational systems of care and offer feedback for improvements to appropriate individuals, managers, or groups as needed.
- Coordinate patient placement for appropriate level of care. Monitor utilization of appropriate resources necessary for delivery of quality care. Identify throughput issues and develop workflows to improve processes.
- Assures timely response to physician/outlying hospital referral requests and links MD caller to accepting physician.
- Support department initiatives to improve quality, enhance processes and reduce costs where possible. Participates in process improvement activities within the department by using CQI tools and principles.
- Obtains pertinent information from referral source, communicates with referring and receiving care team members to assess patient needs for appropriate placement and facilitates timely admission to the appropriate nursing unit.
- Communicates with Administrative Supervisor to assure necessary resources are made available.
- Licensure as a Registered Nurse in the State of Wisconsin.
- 3-5 years acute clinical nursing experience required.
- Experience with eMR required.
- Bachelors' Degree is required.
- Has current knowledge of the policies and procedures of the hospital as to effectively guide personnel in achieving optimal patient care.
- Interacts and communicates with a variety of disciplines to coordinate the fulfillment of the goals according to the mission and philosophy of the hospital.
- Performs responsibilities and duties of the job in a manner that is attentive to age specific criteria when appropriate.
- Case Management Experience preferred.
About SSM Health St. Mary's Hospital - Madison:
St. Mary's is a 440-bed tertiary referral hospital offering inpatient and outpatient treatment and diagnostic services in primary care and nearly all specialties. Medical/surgical areas of special focus include the Family Birth Center, pediatrics, Neuroscience Center, geriatrics, orthopedics, emergency services and more. St. Mary's is affiliated with the University of Wisconsin School of Medicine's three-year family practice residency program. Since 1912, St. Mary's has provided service to much of south-central Wisconsin including Dane County and 17 other nearby counties. In the growing city of Sun Prairie, northeast of Madison, St. Mary's Emergency Clinic provides services to more than 30,000 residents.