Responsible for desktop support for end users of specific software along with researching, troubleshooting and training others.
Will be responsible for maintaining and updating a software enhancement database.
Desktop support for end users of software.
Research and trouble-shoot issues reported by existing software users.
Assist other support specialists and IS staff as needed and continue to acquire knowledge of other programs the department supports.
Conduct training Webinars for software above and build supporting documentation for training.
Quality assurance on software as iterations are complete and prior to deployment to production.
Respond to requests in a timely fashion.
Assist with training in the use of all technologies used.
Complete special projects.
Other duties as assigned by management.
Education and Experience Requirements
At least 3 years of previous software/QA support
Bachelor degree a plus
Knowledge, Skills, and Abilities
Ability to interpret user needs.
Good listening skills.
Good telephone etiquette.
Technical ability - troubleshooting skills
Good interpersonal skills.
Works well within a team.
Ability to interact professionally internally and externally.
Good organizational skills.
Good verbal and written skills.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.