Posting Summary: The University of Virginia's Department of Parking and Transportation is searching for a reliable Flex Worker - Enforcement Officer.
The Flex Worker performs a variety of tasks to assist the mission of Parking and Transportation in serving the University of Virginia Community. Duties potentially include serving as an enforcement officer, parking booth attendant, front counter customer service representative, service crew technician, and operation of a transit bus unit on a fixed route as well as in support of University-wide events. The Flex Worker is a versatile front-line customer service provider within the Department of Parking and Transportation.
The initial and primary focus for this Flex Worker position is to serve in the field as an Enforcement Officer. Responsibilities include parking permit enforcement on foot in parking lots, which includes writing tickets and potentially booting and towing illegally parked vehicles. Other duties include front-line customer service, driving support vehicles and/or the License Plate Recognition (LPR) car, and manning the entrance to parking lots during special events, directing visitors and answering questions as needed.
Required Minimum Level of Education: High School Diploma or Equivalent Not Required
Preferred Minimum Level of Education: High School Diploma or Equivalent Preferred
Preferred Specific Degree/Training: High School Diploma or Equivalent Preferred
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: At least one year of experience in a professional setting is required.
Preferred Minimum Level of Experience: Considerable - 4 to 7 years
Required License or Certification: A valid state of Virginia Driver's License is required. The ability and willingness to obtain a State of Virginia Commercial Driver's License (CDL) learner's permit within first 90 days of employment is required.
Preferred License or Certification: A good driving record (as evidenced by a positive point balance on the driver's license) is strongly preferred. Possession of a Class A or Class B Commercial Driver's License with Air Brakes and the Passengers endorsement is also preferred.
Required Knowledge, Skills and Abilities: Knowledge of highway regulations; effective verbal and listening communications skills; time and stress management skills; ability to read and write in the English language to record and maintain daily records; ability to understand, follow, and execute verbal instructions; ability to provide friendly customer service and conduct positive, courteous and respectful interaction with the public.
Preferred Knowledge, Skills and Abilities: Ability to operate a transit vehicle. Knowledge of University Transit service routes and procedures. Intimate familiarity with the University of Virginia Grounds is strongly preferred.
Required Computer Applications: Basic computer skills are required; ability to understand handheld telecommunication devices in order to be effectively trained on specific parking enforcement equipment; adept cell phone usage is required for text and verbal communications, along with the issuance of parking violations. Ability to be quickly trained on a telecommunication device is required.
Preferred Computer Applications: Working knowledge of Microsoft Outlook; ability to access, read, and apply basic working knowledge of computers to respond to e-mail and interact with payroll software. Specific software used includes: MS Office Suite (Word, Excel, Outlook) and T2 Flex. Familiarity with Apple devices (specifically iPhone) is highly preferred.
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of ben...efits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.