full-time position with Neurosurgery; 37.5 hours per week; Monday - Friday
Under the direction of the Assistant Administrator of Neurosurgery, will be responsible for operations management of clinic activities at the Bethesda Neurosurgery site. Coordinate the day-to-day clinic operations, act as a key point of contact in the direction and oversight of the front-line check-in, check-out, and CMA staff. Assist in the development of operational policies and procedures impacting the patient care environment and experience.
Serves as an on-site resource. Ensure each patient encounter is consistent with the standards set forth by the institution and uphold documented service standards. Solve problems quickly and effectively. Make decisions promptly.
Responsibilities include supervision of registration, medical records, insurance verification/authorization, and on site billing functions; planning, performance improvement, and contracting functions; support facilities management of outpatient clinic; and effective collaboration with physicians, nurses, and third party payers.
Work collaboratively with physicians and staff to ensure timely patient access to care, operational efficiency, practice productivity, fiscal integrity, and patient satisfaction.
Will have financial responsibility for clinical accounts. Interpret budget reports; develop financial and operating plans. Direct staff; plan and restructure work flow as necessary dependent upon daily needs; work closely with physicians and departmental leadership. Supervisory responsibility included 3 direct reports. Inspire staff and generate commitment to program and project goals. Maintain confidential staff information.
Develop systems to respond to changes in health care environment; respond to concerns of patients physicians, and staff; proactively seek opportunities to improve operations and patient care.
Exercise appropriate judgment and assume responsibility for decisions, consequences, and results which impact people, expenses and the quality of services within the outpatient setting.
Able to identify and resolve day-to day problems related to supervision of staff and operational concerns and is able to determine appropriate corrective course of action.
Effectively and consistently communicates to superiors, peers, and employees. Routinely provide others with the information they need to do their jobs.
Demonstrate the ability to build relationships across the organization and teamwork within their organization. Develop staff and self through mentoring, continued education, and providing an opportunity to learn new skills.
Ensure compliance in accordance to federal and state regulations, foster a culturally diverse environment. Demonstrate cultural competence in interacting with team members and clients/patients. Adapt to new challenges, embrace change, keep staff informed of changes and the impact to the department, prioritize and meet project deadlines.
Take responsibility for personal decisions and actions. Demonstrate ethical behavior based on values consistent with the expectations of JHH leadership; eliminate favoritism; act with integrity creating an environment of trust and mutual respect.
Perform other duties as required.
Bachelor's degree. Minimum of three years related experience. Understanding of changing reimbursement policies and third party reimbursement. Previous supervisory experience. Additional education may be substituted for years of related experience. Additional experience may be substituted for years of education. Thorough understanding of practice management in a managed care environment; knowledge of third party insurance and general managed care concepts. Knowledge of the medical office environment, including the general work flow of appointment scheduling, registration, and billing. Knowledge of computer systems, including general business software such as word processing and spreadsheet analysis. Knowledge of Microsoft Office, EPR, EPIC, Keane, TAP, SMS, HDX, SAP. Financial skills necessary to appropriately control expenses.
**JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.**
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