Posting Summary: Do you enjoy helping others with technology? Are you customer-service oriented? Do you like working as part of a highly motivated IT team to meet shared goals?
The Help Desk Support Analyst for the Health System Development Office (HSDO) provides technical support to office staff (50+ individuals). This individual provides daily technical support of hardware and software, training, and troubleshooting within the Health System computing environment. He/She collaborates with multiple offices across the University to ensure the efficient and effective performance of HSDO information systems.
As an integral member of an ambitious fund-raising team, the successful candidate will have the proven ability to train end users, install desktop machines and software applications, and provide technical support to desktop workstations. Excellent customer service and communication skills are required.
The Health System Development Office is located on Old Ivy Road with parking on-site.
Required Minimum Level of Education: Bachelor's Degree or Equivalent
Required Specific Degree/Training: Bachelor's degree or equivalent experience in Computer Science, MIS, Computer Engineering or related discipline. Relevant experience may be considered in lieu of a degree.
Preferred Minimum Level of Education: Bachelor's Degree
Preferred Specific Degree/Training: Bachelor's degree in Computer Science, MIS, Computer Engineering
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: Incumbent should have basic experience in information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; and fundamental troubleshooting techniques.
Preferred Minimum Level of Experience: Considerable - 4 to 7 years
Preferred Specific Experience: Considerable experience in information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; and fundamental troubleshooting techniques.
Required Knowledge, Skills and Abilities: Ability to provide technical support to desktop workstations, using all of the Microsoft Office applications.
Ability to diagnose and resolve common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools and train end users.
Able to work effectively with a diverse customer base to provide technical support, consultation, and training in computer systems operations and technology.
Excellent customer service and communication skills.
Preferred Knowledge, Skills and Abilities: Ability to diagnose and resolve complex desktop software, hardware and communications issues.
Ability to communicate complex technical information to novice computer users.
Required Computer Applications: Microsoft Office including Word, Excel, Access, and Powerpoint.
Preferred Computer Applications: Ellucian Advance Web systems and donor database systems.
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of ben...efits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.