| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
UW Continuum College (UWC) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We're focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment, and time constraints, increasing access to knowledge for more people. By looking ahead and experimenting with new approaches, we're creating new educational opportunities to help people thrive in a world of change.
UWC has an outstanding opportunity for a Director of Technology and Data Services.
UWC is an organization of just under 250 employees. With existing management structures, the Director can expect to directly manage 7-9 reports and partner closely with UWIT to deliver products and services.
UWC IT provides day-to-day business support with 9 employees.
Software Development Services (SDS) has 7 employees, four of which are employed by central university IT (UWIT) but 100% tasked to UWC projects.
The PMO team consists of 3 employees that manage UWC projects.
Keys to the successful future of these units:
Leading the ongoing transition from managing hardware to managing cloud services.
Enhancing the already outstanding culture of service to deliver effective IT, to one that also includes providing deep business solutions to UWC through technology.
Continuously developing IT staff to move into a future we call transformational IT.
Strategic planning, in conjunction with UWIT, that balances localized, rapidly evolving UWC needs with the longer-term university technology road map.
UWC Data Services:
Data sources are currently siloed and challenging to query. With 50,000 learners served annually by UWC, the amount of data generated is vast. While we have many local data owners, UWC lacks central systems and capabilities to turn this data into actionable decisions. This part of the position does not involve additional staff but will require the Director to work with UWC IT, unit-level system owners, and UWIT to forge more unified capabilities.
Keys to the successful future of Data Services:
Facilitate and improve how UWC systems capture, use, manage, and disseminate data.
Decrease costs of managing data and increase the value of data we have.
Ensure systems can deliver data reliably, securely, and in a timely fashion to UWC data stewards.
Competitive candidates will be able to forecast technology-related improvements for implementation that meet the needs of our growing organization; have excellent customer relationship experience, emotionally intelligent interpersonal skills, and experience tracking project momentum while keeping stakeholders informed. This role is not responsible for owning business systems or writing software code, but a successful manager understands our technology and software languages well enough to converse intelligently, understands where efficiencies should be made, and can lead a technology-minded team effectively.
Embrace and encourage a service-oriented culture across several technology related teams, to include network administration/production support, information technology, software development, and project management.
Responsible for ensuring accuracy of job descriptions, hiring and onboarding new staff, mentoring staff, providing opportunities for continued learning and skill development, completing performance appraisals, and recommending staff separations.
Provide staff with clear goals and timelines, and remove obstacles to ensure projects and software implementations release on time.
Assign critical projects to project managers when resources are available.
Establish priorities, and assist teams in scoping project timelines and resources.
Create team goals that are in line with organizational strategy and direction.
As a member of UWC Executive Council, participate in strategic leadership meetings to identify priorities and set goals for the organization.
Participate in addressing organization-wide goals and areas for improvement that extend beyond the technology realm.
Link organizational strategy back to the Technology Roadmap and goals for IT, PMO, and SDS.
Ensure our information technology tools and infrastructure meet our innovation and growth goals, with special emphasis on the data and analytics needs of the organization.
Technical Consultation and Leadership
Consult with management and stakeholders to identify current or future issues; lead our technology organization to implement transformational improvements that focus on business solutions.
Always maintain professional and respectful relationships, and interface and collaborate with senior leadership inside and out of the University.
Manage technology related projects that are not delegated to project managers, to include creation of project plans, establishing deliverables and timelines, and ensuring resources are available to complete projects.
Use an agile/iterative approach to projects, maintain ongoing documentation, and communicate with stakeholders.
Create and track technology budgets and report on cost of system ownership.
Adhere to and implement best practices for risk management at the University in compliance with information and security privacy laws such as PCI, DSS and FERPA.
Ensure compliance with University Administrative Policy Statements and audit outcomes.