The position of Dispatcher is responsible for answering incoming calls to the College Campus as well as the Department of Campus Safety. Dispatchers provide information to faculty, staff, and students on the telephone or when visiting the Department of Campus Safety. Dispatchers also monitor, and dispatch radio traffic to officers, student officers, facilities, and other departments on the College campus.
Dispatches enter data into the departments CAD system for both radio traffic and incident management, additionally dispatchers coordinate with outside agencies utilizing both radios and phone
This position is considered a mandatory reporter / Campus Security Authority
Position Responsibilities: Provides dispatching services to Campus Safety Department. Answers calls for assistance, contacts officers in the field. Determines appropriate response in accordance with established procedures and assessment of the situation. Utilizes CAD system for report management May contact back-up or follow-up services for assistance such as Whittier Police Department, Los Angeles Fire Department or other agencies. Maintains department logs using PC. Log must be accurate and maintained on a timely basis. Answer telephone for campus and overflow calls from the automated attendant. Transfer calls as requested. Monitors and dispatchers officers to Emergency Blue Light System (EBLS) Utilizing CAD systems enter parking tickets, citation history, and vehicle registration into computer using data entry skills. Perform clerical functions such as filing paperwork, light typing. Train and supervise student employees to serve as student dispatcher. Other related duties as assigned.
Non-Essential Functions of the Job: Assist officers during emergency situations and special events (e.g. commencement.) Take incident report in the office as directed by the shift supervisor Card Access Issuance (CAI) Completes monthly duties and audit reports as directed by Command Staff
Requirements: Minimum 6 months experience working in a busy office with multiple/concurrent duties. Prior security experience preferred. Dispatcher training will be provided during the first year of employment. Good typing skills, general computer knowledge and experience with database programs.
Knowledge and Education: High school graduate or equivalent required, some college preferred.
Machines, Tools, Equipment, Electronic Devices and Software: Knowledge of personal computers, spreadsheet programs, word processing programs (Microsoft Office.) Able to use telephone, copy machine, fax machine and other typical office equipment. Ability to type a minimum of 30 WPM.
License(s) and Certificate(s): Any certificates for related experience/training a plus. Physical Activity/Effort: Sitting for prolonged periods of time.
The position is based in Whittier, California. To be considered for this position, please submit your cover letter, resume and salary history to: firstname.lastname@example.org or mail to Whittier College, Attn: Human Resources Manager, 13406 E Philadelphia Street Whittier, CA 90608. AA/AOE.
Copyright 2017 Jobelephant.com Inc. All rights reserved.
Whittier College is a residential four-year liberal arts institution that prepares students from diverse backgrounds to excel in a complex global society. Through challenging, interactive courses, taught by accomplished professors, students learn to make connections across disciplines, understand cultural perspectives, and integrate learning with practical application. Inspired by a Quaker heritag...e, the Whittier education equips students to be active citizens and effective communicators who embrace diversity and act with integrity.