Client Service Manager- Arabic Speaker Provide accurate and timely support to Relationship Managers Produce high quality phone and written correspondence to clients Respond to client/RM/ investigations by phone/fax/e-mail Spotting cross-sell opportunities and referring to Relationship Managers where appropriate Referral of all sales and upgrade opportunities to Relationship Managers Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and follow up of issues raised as required by Relationship Manager Liaising with other Departments where necessary, promptly inform Relationship Managers and the management team of any complaints. For Jersey clients ensure these are logged in command. Deal with and process payments, deposits, securities transaction and credit applications accurately and within deadlines and follow up with any queries Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures. Call Backs to clients to verify high risk payments, change of addresses, enquiries and various administrative matters etc Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients. Daily review of overdraft, account balance and deposit reports Amex card and debit card ordering and all card related enquiries from clients, transferring these to the Amex or debit card centre wherever possible. Ensure all Amex card clients are on the DSA or on direct debit. Deal with Account Opening documentation and queries as required, ensure paperwork is sent to filing on a regular basis Co-ordinate all client visits to ensure pertinent information if available eg. Hold mail, credit cards, documentation for client's signature etc Accurate account of all client contact to be documented via a call report or for Jersey clients via onewealth, datastore etc. Ensure the FCA's Treating Customer's Fairly standards are consistently met Keep up to date with existing and new SCB Private Bank products Keep up to date with new developments in banking, financial and SCB investment products and services
Key Roles and Responsibilities
Experience Profile: Knowledge / Skills / Experience Required: General Banking experience, preferably in a Private Bank in a Client Service role Solid knowledge of banking practices and associated regulatory requirements Solid knowledge of and adherence to the company's policies and procedures Strong verbal and written communication skills Willingness to speak/correspond to clients on a daily basis Ability to work under pressure and meet tight deadlines Team player Eagerness to learn all roles within the whole team Ability to work with Relationship Management team, operations, compliance etc. focusing on working as "one bank" Good understanding of the how the global financial and investment markets operate
Qualifications: A financial certification would be advantageous Tertiary education preferred
Decision Making Authority / Judgement / Complexity: As per delegated authorities
Working Relationships: Head of Client Service, London Head of Client Service, Europe Relationship Managers Investment Advisers Regional Manager Amex Card Department Other Team members Operation teams in London and Chennai Compliance & Ops Risk External clients
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
closing date for applications is 4/05/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.