| * Managing Retail Banking Risk activities and processes effectively and efficiently aligned to business strategy * Managing Fraud Risk Management Strategy for Channels and Products within Retail Banking. |
Key Roles and Responsibilities
Strategy * Define a Fraud Risk Management strategy and infrastructure for channels and products within Retail Banking * Define and develop an operating model to best support process efficiencies and effectiveness in Fraud Risk Management Business * Implement consistent FRM policy, strategies and Global Process Standards across all channels and products * Develop Fraud Risk Assessment framework for all channels to identify and respond to existing and emerging fraud risks * Have oversight of processes and controls across all channels and products * Optimise operating efficiency while balancing the effectiveness of decision making within the Fraud Risk Management function * Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Clients segment * Ensure the cost budget in Fraud Risk Management is based on robust capacity plans and is delivered through a rigorous cost management discipline Processes (FRM Strategy) * Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in countries for Fraud Risk Management function * Develop and maintain Fraud Risk Management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations and are responsive to fraud attacks * Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees * Communicate and escalate to seniors on gaps and progress of gaps closures * Re-engineer process to identify fraud and deliver desired client experience across all channels/products * Strong collaboration and concerted efforts with key stakeholders/partners (e.g. Retail Clients Risk, GIS, L&C, FCC, GCI, ID, Operations, product/business teams, etc.) by * sharing information on fraud trends and identifying emerging fraud threats leveraging on common tools, information and processes * Sharing of significant fraud modus operandi, root causes and best practices are included in the Global standards. * Support and provide feedback/guidance on issues faced within the regions. * Design and develop a global standard application verification approach for both pre-booking and post-booking scenarios. * Drive standardization and ensure post mortem investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner. * Lead and drive standardisation, automation and consolidation through re-engineering and process improvement across markets - Global Application verification framework, RCWB, * Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations * Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant countries. People and Talent * Support identification, engagement and retention of high quality FRM professionals * Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives * Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks * Lead through example and build the appropriate culture and values within the Fraud Risk Management team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Risk Management * Stay abreast with industry existing/emerging fraud risks * Identify and share industry best practices and work with the businesses for their feasibility and implementation * Evaluate latest practices/tools to identify next generation fraud detection system * Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud Governance * Provide oversight across Retail Risk Strategy team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements * Embed the Group's values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Key Stakeholders * Internal stakeholders * CRO Retail Banking, RCOs, CCH, CCROs, SOROs * Regional / Country Business Heads and Product Head, Retail Client segment * PGCs and CPMC/CPMG * Financial Crime Compliance and Shared Investigations Services * Relevant members of Risk Operations management team * IT partners supporting Retail Clients business * HR OL team * External stakeholders * Auditors and Regulators * Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks * Law Enforcement agencies * Suppliers, vendors and consultants
Qualifications and Skills
* Business Strategy and Model: Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry * Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders * Risk Management and Control: Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations * Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly-managed and virtual team * Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Head, FRM Channels & Products
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
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It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.