Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.
Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
Manage calendars, coordinate travel and prepare expense reports
Prepares meeting materials and assists with the development of PowerPoint presentations
Schedule and set-up resources and technology needed for meetings and events, e.g., conference rooms, catering, WebEx, etc.
Following all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate
Establishing multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business
Researching claims and member inquiries as needed
Assisting in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of Plan Materials
Assisting in client training and set up for remote system access and reporting
Participating in sales preparation meetings and finalist sales presentations as necessary; regularly attending and actively participating in company meetings as requested
Ensuring quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
Escalate client concerns where appropriate in a clear and effective manner
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.