The Service Response Coordinator will serve as a member of the Service Response Center (SRC) by fielding requests with a high priority on work order management, diagnosing complaints and providing redress/recourse through resolution methodologies; by monitoring building automation systems; by monitoring, management and communication, custom reporting, customer communication and coordination; by acting as a conduit/resource providing collaboration/support between Operations and other offices and units throughout the organization of Facilities Management. Serve as the immediate secondary contact for all offices and divisions throughout the Facilities Management organization by phone and email.
This is a full time, flexible shift position that works regularly on Saturday and Sunday from 8am-4pm and works other shifts as assigned through the rest of the week. The flex shifts may be 8am-4pm, 4pm-midnight or midnight â“ 8am as needed for coverage. This is a temporary position, expecting to last at least three months.
â‹Requires a Bachelorâ™s Degree, or Associate Degree and three years of experience, or the equivalent combination of education and experience. Customer Service Certification a plus. Experience with proven proficiency levels in Building Automation Systems preferred. Experience working independently or with limited supervision required. General knowledge of trade disciplines, terminology, building systems & equipment. Experience in a facilities management or construction environment will be given greater consideration. Very high level of proficiency with common software, including experience working with various software programs with an emphasis on spreadsheet applications, database programs, running reports, and word processing programs required: including Microsoft Word, Excel File Maker, Access, and CMMS. Above average typing skills and accuracy of work required. High level of listening skills. High level of written/verbal communication skills required. High level of interpersonal skills, including the ability to act professionally and cordially with customers and co-workers is required. Strong service orientation.
Recruiting Start Date:
Job Posting Title:
Service Response Coordinator
Seasonal/Intermittent (Fixed Term) (Seasonal)
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.