1, This is a contact center position. 2. Handle inbound calls from OneGuard Customers interested in renewing their warranty. 3. Contact customers who have not used their warranty to introduce and explain the benefits of their current home warranty plan. 4. Proactively conduct follow-up phone calls with customers to maximize warranty renewal opportunities. 5. Provide exemplary customer service, rapport building and consultation to OneGuard customers. 6. Other duties as needed.
1. High School Diploma or equivalent required. 2. 2+ years' experience in a contact center or customer service environment. 3. High proficiency level of computer skills including experience with Customer Relationship Management (CRM) systems. 4. Excellent telephone personality utilizing a consultative approach. 5. Ability to work in a fast-paced, entrepreneurial environment. 6. Highly motivated and goal-oriented. 7. Exceptional rapport building skills. 8. Superb verbal and written communication skills. 9. Flexible to be scheduled evenings and some Saturdays.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.