Director, Enterprise Infrastructure Services
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
Under the direction of the VP/CIO, Information Technology Services (ITS) is the central IT organization of the University, and provides infrastructure, applications and services to support the academic, research and administrative processes of the institution.
Within ITS, the Director of Enterprise Infrastructure Services (EIS) has responsibility for enterprise-level computing capacity, server and storage services, data infrastructure, Data Center services, and related activities.
Currently this infrastructure consists of a largely virtualized server and storage environment, with some physical servers. The University has an extensive data network infrastructure consisting of cable plant, VOIP/PBX equipment, data network switches and wireless access points. The University maintains two commodity connections to the Internet and a 10 Gb connection to Internet2. In addition to this is the contracted operation of the residence hall network (serving +7,200 students), which has separate Internet access.
This infrastructure has developed into a highly integrated and inter-dependent suite of utilities serving the entire University. As such, there is a dynamic lifecycle of capacity-planning, service and bandwidth allocation, daily operations and performance management.
The Director of Enterprise Infrastructure Services (EIS) is responsible for the development, implementation and ongoing management of the University at Albany's IT infrastructure services.
This is a key IT leadership position and is primarily responsible, in consultation with the VP/CIO, for setting strategic direction for enterprise-level infrastructure. The Director leads in establishing overall technical and network architectures, requirements and standards; overseeing ongoing system, network and Data Center operations; appropriate performance monitoring, and continuous improvements. This includes defining goals and objectives as well as balancing competing priorities.
The Director leads the EIS group to implement the portfolio of responsibility. S/he articulates a vision for University infrastructure services, and recruits, motivates, develops and manages a +30 person staff composed primarily of experienced technical professionals. The Director delegates and assigns work to achieve ITS and University objectives.
The Director is a collaborator and partner with other ITS Directors and Office of the VP/CIO staff to support the University's IT services and applications. Additionally, the Director is expected to participate in collaborative efforts such as Work Management, IT governance and strategic planning. The Director of EIS is the principal technical advisor to the VP/CIO and other ITS Directors and as such is expected to be forward-thinking and abreast of trends in networking and computing. In particular, the Director collaborates with the Chief Information Security Officer and the Director of Research IT.
The Director is able to communicate effectively with multiple campus constituencies and is skilled in relationship management. S/he leads activities that result in planning documents, statement(s) of requirements, proposals, project plans, presentations, performance metrics, budgets, and advocacy materials suited to a variety of audiences.
In planning and deploying enterprise infrastructure, the Director considers all potential capacity and delivery alternatives; on-premise, hybrid and off-premise, commercial or partner options. The Director ensures that the University's computational, server, storage, middleware, and data network components work in an integrated and holistic fashion to support the University's many applications and business processes, regardless of how the infrastructure services are provisioned.
The Director is responsible to develop, maintain, test and evaluate appropriate disaster recovery and business continuity plans for all components of the University's IT infrastructure.
The Director is the principal point-of-contact for technical equipment and service providers. S/he is responsible for establishing requirements and specs, RFI/RFP documents, vendor negotiations and recommending major procurements to the VP/CIO.
S/he has active ongoing relationships with peers at the state and national levels, and with major vendors/suppliers.
- Embrace the University mission and ITS's role in its success
- Serve on the ITS Leadership Team
- Lead the EIS mission of ITS
- Manage the EIS workforce team, technical assets and fiscal resources
- Maintain current knowledge of networking and computing trends
- Be active in the profession and represent EIS matters externally
- Bachelor's degree from a college or university accredited by the U.S. Department of Education or internationally recognized accrediting organization
- 10 years of IT management experience with evidence of strategic thinking, technical acumen, leading complex infrastructure projects and managing technical teams
- Ability to work with culturally diverse populations
- Advanced degree from a college or university accredited by the U.S. Department of Education or internationally recognized accrediting organization
- Industry certifications (ITIL, PMP, etc.)
- Familiarity with ITSM practices
- Experience with cloud services and hybrid environments
- Management and technical experience in implementing and assessing information security standards with expertise including PCI, HIPAA and FERPA
- Success in leading organizational change
- Success in the technical management of multi-tenant infrastructure and/or large-scale networks
- Success working in collaborative, stakeholder and consensus-driven environments
- Written/verbal communication skills that demonstrate the ability to translate among technical and non-technical audiences
- Higher education experience
Professional Rank and Salary Range: Director (M/C), MP-3
Closing Date for Receipt of Applications: June 3, 2017
Start Date: As soon as possible
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=84012
Applicants MUST submit the following documents:
- Cover Letter
- Names and contact information for five professional references
Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).