Reports to: Senior Director, Volunteer Leadership Development and Regional Affairs
Updated: April, 2017
This position supports NAFSA's volunteer management and member engagement objectives. The Associate Director (AD) will serve as a staff partner to the Membership Engagement Committee and Member Interest Groups providing guidance for the MIGs and committees in alignment with NAFSA's strategic goals. The AD partners with the Sr. Director for programs, products, and services related to leadership development and volunteer recruitment, retention, review, reward and recognition. This role also includes management of the National Awards program. Collaborating and coordinating work with NAFSA staff and departments is essential.
The AD serves in various roles during the Regional Conferences, Washington Leadership Meeting, NAFSA's Annual Convention & Expo, Regional Spring Team meetings, and other meetings as assigned. Additionally, the Associate Director may represent NAFSA at various Member Interest Group (MIG) events as needed.
Major Functions and Responsibilities
- Serve as staff partner to NAFSA’s Membership Engagement Committee (MEC):
- Orient the MEC Chair-elect in the preparation of an annual work plan, addressing the priorities identified in the Standing Rules and Strategic Plan.
- Guide the Chair and Chair-elect throughout the year in achieving the deliverables and collaboration approved in the work plan.
- Facilitate MEC meetings at WLM, Annual Conference and in virtual meetings during the rest of the year.
- Identify opportunities for committee’s curriculum development and training.
- Serve as staff partner to NAFSA’s Member Interest Groups (MIGs)
- Work closely with MIG Coordinator on the Membership Engagement Committee.
- Facilitate the creation and implementation of MIG guidelines, policies and procedures.
- Manage the application process for MIG approval.
- Manage all communications involving MIGs including the Network NAFSA, web updates, MIG Leader Handbook, MIG annual reports, conference calls, and email requests.
- Coordinate the strategy for MIGs to engage members within NAFSA.
- Manage the MIG annual conference events including the MIG Leader Luncheon and open meetings.
- Track budget expenses in partnership with VLDRA Coordinator.
- Manage operations and logistics regarding data management of MIGs.
- Manage member-leader recognition, trainings, publications and e-communications
- Leverage the NAFSA leader brand through the Leader Connection online monthly newsletter, Leader Lounge at the Annual Conference, leader pins/ribbons, recognition of leaders through letters, certificates, signage, and additional rewards etc.
- Monitor and track volunteer leadership participation.
- Assist with coordination of volunteer leader recognition activities and initiatives.
- Update the volunteer management platform, web pages and program materials.
- Collaborate with NAFSA Technology Solutions and vendors.
- Create alignment and collaboration with NAFA’s programs such as Diversity Impact Program, Management Development Program, Academy, Trainer Corps, Global Fellows, etc.)
- Take the lead in cross-departmental coordination of the Annual Leadership Awards program and Annual Conference programs
- In coordination with appropriate staff, oversee the communication with the awardees and with primary nominators for the recipients and for those not selected.
- Take the lead logistics role to ensure the National Awards reception success at the Annual Conference.
- Manage the logistics and the budget for the Leader Lounge and leadership meetings at Annual Conference.
- Collaborate with Sr. Director, Volunteer Leadership Development and Regional Affairs on plans, projects, and special assignments related to volunteer management
- Incorporate best practices in recruitment, retention, review, reward and recognition.
- Implement evaluations and assess results in alignment with the NAFSA leader skills assessment matrix and other tools (such as StrengthsFinder, etc.).
- Provide updates and development for standard operating procedures with the Senior Director
- Update the volunteer web pages and program materials.
- Facilitate online interest and produce monthly reports connecting members or applicants with opportunities.
Assume other responsibilities as assigned by the DED and Senior Director.
Scope of Supervision
This position will receive assistance from a coordinator and intern.
This position requires well-developed volunteer and project management skills.
The Associate Director must maintain a productive, effective, and collaborative working relationships with a large variety of member-leaders. They must respect volunteer time, and ensure goals are met. Doing so requires excellent interpersonal skills.
Proactive coordination and collaboration other NAFSA departments is crucial to the success of this position. The Associate Director is responsible for keeping unit heads and others updated on developments that would affect their portfolios of work. With minimal direction, the Associate Director will exhibit strong time management skills and the ability to handle multiple assignments to meet department deadlines.
As representatives of a membership organization with a broad and diverse range of activities related to education and training, NAFSA staff possess more than specialized capabilities. Each individual is expected to take the initiative to become knowledgeable about the organization as a whole and to keep up-to-date on developments and issues impacting international education. Association members and other staff expect colleagues to be accessible and responsive, to convey a positive attitude, and to exhibit a high degree of professionalism.
The NAFSA workday is 9:00 a.m. to 5:00 p.m.; during the summer, it is 8:30 a.m. to 5:30 p.m., Mon.-Thurs., and 9:00 a.m. to 12:00 p.m. on Friday. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday, as well as to work occasional weekends and evenings to support meetings are job requirements. The AD travels to and serves in various staff roles during the Regional Conferences, Washington Leadership Meeting, NAFSA's Annual Convention & Expo, Regional Spring Team meetings, and Summer Coordination meeting. Additionally, the associate director may represent NAFSA at various MIG events and forums, as needed.
Skills and Background Required
- Bachelor’s degree and minimum of five years of relevant work experience.
- Diplomatic approach and “can do” attitude with sound judgment.
- Time management skills and the ability to handle multiple assignments.
- Experience in volunteer management, leadership development, training, non-profit, or association membership.
- Significant work experience in planning and management of project teams of 5-7 members, preferably in project management involving volunteer groups.
- A track record of exemplary customer service, networking, and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Strong communications skills, both verbal, written and presentations.
- Full knowledge and proficiency of Microsoft Office.
- Adaptable to changing priorities, willingness to meet deadlines in a fast-paced environment.
- Experience with analyzing data to impact change.
- Ability to learn various technology, web and data management systems.
- Successful experience working with association volunteers.
- Experience with project management and database software.
- Prior membership in NAFSA, presentations at prior regional or annual conferences, participation in regional or national leader groups.
NAFSA: Association of International Educators is an affirmative action, equal opportunity employer.