**This is a full-time temporary position that will run until March 31, 2018
The HIV Retention Specialist will be responsible for working with people living with HIV who are disengaged from HIV primary care. The Rentional Specialist offers services to ensure that they are able to connect to and remain engaged in care. This individual will work in concert with the Case Management team to assist clients in reducing barriers to medical care and to maintain adherence with medications and HIV treatment. It is expected that the Retention Specialist will provide services to clients for a period of time no longer than 6 months.
DUTIES AND RESPONSIBILITIES:
Coordinate with AFC Certification Coordinators and case managers to identify patients who have fallen out of care or are at risk of falling out of care based on eligibility assessment.
Monitor HIV patient data in Provide®, document primary care linkage and identify patients in need of additional program services or resources.
Provide assistance to those patients who are specifically interested only in Medication Assistance or Premium Assistance services and assist them in completing the required paperwork based upon desired services every 6 months.
Track no-shows and cancellations at the Medical Centers and refer to Early Intervention Service (EIS) workers to conduct extensive follow-up to re-engage patients who are at risk for falling out of care.
Completes client locator activities in the community in order to re-engage patients lost to care and struggling with compliance.
Conducts eligibility assessments, and goal plan development with the patient to reduce barriers to retention and adherence.
Document all patient encounters and measure progress towards accomplishment of client and program goals.
Conduct follow-up calls/texts/emails to patients with missed appointments.
Function as a resource to Medical Case Managers and Lead Agents around retention and linkage to care.
Maintain appropriate referral sources and contact persons for client access to community-based services.
Work with clients to link to Case Manager and medical services for 3 months
Qualified candidates must have flexible work hours, demonstrate unconditional positive regard for clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
At least 2-3 years of direct service experience working in the field of HIV service provision. Computer proficiency is required as well as the ability to relate to people of diverse backgrounds, cultures, races, sexual orientation and gender identities or expression. Access to a reliable vehicle is preferred but not required with a valid driver license and proof of required automobile insurance.
TPAN empowers everyone living with or at risk for HIV/AIDS to live open, healthy, and productive lives. TPAN innovates to deliver peer-led support programs and collaborative wellness services and to communicate comprehensive information.
TPAN is Chicago's premier peer-led agency devoted exclusively to HIV/AIDS related services. TPAN began in 1987 when a small group of HIV-positive people ga...thered together with a desire to share experiences, exchange information, and to provide and accept support from one another. Today, TPAN serves thousands of people each year through our HIV prevention and support service programs, and reaches more than 100,000 nationally through Positively Aware, our well-respected HIV treatment education magazine. Although the agency’s growth has been tremendous since we first opened our doors, TPAN has maintained its focus on providing peer-to-peer support while expanding and modifying our programs and services to meet the changing needs of our service population.